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Thom77
Elite 2

Re: Bull season 4 epidode 16 "missing" - 5mins missing

@Izzie-T 

 

As a couple of people have mentioned in this thread, at 30minutes 41seconds in to the episode there is an obvious error and large gap of missing content.

 

It would appear that the provider of the episode has sent Now TV the episode with an error and content missing and seems like Now TV need to contact the provider for the complete episode to be re uploaded to your systems.

 

This is not some natural difference between the US and UK versions of the episode...the UK version has a problem.

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ukbobboy
Legend

Re: Bull season 4 epidode 16 "missing" - 5mins missing

@Thom77  @Izzie-T 

 

Hi Thom

 

You know, I was stunned when I read @Izzie-T 's post asking for information that's already been supplied, as if she has not bothered to read the posts in this thread.

 

Maybe it's one of those help desk tactics, user does a test, informs the help desk personnel but the user is asked to do the test again (why?).

 

Guess we'll and to wait and see.

 

 

UK Bob

 

 

 

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Izzie-T
NOW TV Team
NOW TV Team

Re: Bull season 4 epidode 16 "missing" - 5mins missing

Thank you for all your message. 

 

We will check with the provider, hopefully can update you soon.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

Thom77
Elite 2

Re: Bull season 4 epidode 16 "missing" - 5mins missing

@ukbobboy 

 

I actually managed to check this thing myself today, so started episode 16 and fast-forwarded to just before 30mins and 41secs.....at that point the scene comes to an end and screen goes black, sort of like the point where an ad break would be, but it then seems to come back up mid-scene, mid-people speaking.....it's fairly obvious that some storyline/content has been skipped over and cut out by mistake.  At 35mins long the episode is missing a good 4,5 or 6 minutes of content.

 

I've seen this a few times over the years with Fox stuff, a previous episode of Bull, an episode of The Orville, etc, so it is always worth looking out for a Fox catch-up episode that looks a bit short time wise as it may include a duff edit.  I'm sure this happens when the US provider uploads the episode with an error in it, but it then becomes tricky trying to get Now TV to recognise it.  Previous things I've spotted have only been like 30 or 60 seconds missing, but this Bull episode takes the biscuit!!!!

 

As there is the risk that this issue is not sorted quickly (or at all before it's 30day catch-up runs out), I've noticed the episode is repeated on Friday at 10pm, so if it's not sorted by then I'll try and watch it live as it might be the only way to get the WHOLE episode.

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Izzie-T
NOW TV Team
NOW TV Team

Re: Bull season 4 epidode 16 "missing" - 5mins missing

Hi All,

 

Thank you for your comment and help. 

 

Please accept my apology to all that as for my human error of missing out some message when going the thread. However I have gone through the 30:41 timing and record the issue.

 

This is now moved into the investigation stage. Will update all of you as soon as further information comes through.

 

Thank you.


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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ukbobboy
Legend

Re: Bull season 4 epidode 16 "missing" - 5mins missing

@Izzie-T  @Thom77 

 

Hi Izzie

 

Sorry I went "all in" on your post simply because (to my paranoid mind) I thought you were "playing" us, the forum members, but now I realise it was just an error and you genuinely did not see the posts that had already supplied the answers you were after. 

 

Thom

 

Although I love to watch Bull, I'm going to give S4E16 a miss until it's fully restored.  I think I can do this because each episode is pretty much self contained, with only a very slender (almost invisible) story line connecting each episode together.  But I still hope this episode can get fixed before it's time period is up.

 

 

UK Bob

 

 

Izzie-T
NOW TV Team
NOW TV Team

Re: Bull season 4 epidode 16 "missing" - 5mins missing

Hi @ukbobboy 

 

Thanks to your message that I realised I missed out the info here. 😉

 

Hi All, 

 

Just chased the team about this, however it is still ongoing. Will do my best to keep you all updated.

 

Thank you for your message and comment as always.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

 

 

Izzie-T
NOW TV Team
NOW TV Team

Re: Bull season 4 epidode 16 "missing" - 5mins missing

Hi All,

 

We have the new data delivered, and the time length for this ep 16 is now just over 41 mins. 

 

There is still a blank screen which is confirmed to be part of the ep.

 

Thank you.


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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Thom77
Elite 2

Re: Bull season 4 epidode 16 "missing" - 5mins missing

@Izzie-T 

 

Many thanks for the time and assistance you provided with this issue, I have just watched episode 16 in all it's 41 glorious minutes!!!!

ukbobboy
Legend

Re: Bull season 4 epidode 16 "missing" - 5mins missing

@Izzie-T  @Thom77 

 

Hi Izzie

 

Like Thom, I too can confirm that the full episode of S4E16 is on the Now TV web program site.

 

 

UK Bob