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Anonymous User
Not applicable

Bull season 4 epidode 16 "missing" - 5mins missing

The story jumps towards the end and the episode appears 5mins shorter than it usually is - 35mins instead of 41mins.

1 ACCEPTED SOLUTION
Izzie-T
NOW Team Member
NOW Team Member

Hi All,

 

We have the new data delivered, and the time length for this ep 16 is now just over 41 mins. 

 

There is still a blank screen which is confirmed to be part of the ep.

 

Thank you.


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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20 REPLIES 20
Anonymous User
Not applicable

@Anonymous User 

 

Good spot, I do usually watch this show but haven't caught up yet on episode 16 and will probably hold off now until they get the episode fixed.......but you can tell from the episode thumbnail that a time of 35mins is way too short and action must be missing.  Do you happen to recall at what time during the episode the break seems to happen??

 

I haven't seen this for a while, but over the years with Now TV I have seen a few catch-up episodes of Fox shows that have had bits missing on playback.......always worth checking the times under the episode thumbnails and if something seems a bit short, it may mean an issue??  However, I think this episode of Bull (ironically called 'Missing') might be the worst with about 4-6mins missing??

 

@Izzie-T  can you get the folk to check this episode of Bull as it does seem like a chunk of the episode is missing from catch-up playback.

Izzie-T
NOW Team Member
NOW Team Member

Hi All,

 

the catch up of Bull is correct, ep before 12 are end with us already. Please see below for the rest of ep timetable.

 

Thank you.

 

Series # Ep# Availability Available From Date
4 12 Catch Up 28/10/2020
4 13 Catch Up 02/11/2020
4 14 Catch Up 09/11/2020
4 15 Catch Up 16/11/2020
4 16 Catch Up 23/11/2020
4 17 Catch Up 30/11/2020
4 18 Catch Up 07/12/2020
4 19 Catch Up 14/12/2020
4 20 Catch Up 21/12/2020

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

ukbobboy
Legend

@Anonymous User  @Anonymous User  @Izzie-T 

 

Guys

 

Comparing Bull season 4 episode 16's timing in IMBD against the one shown in Now TV's Entertainment section definitely reveals that Now TV's entry is at least 5 minutes shorter.

 

Hope the tech chaps at Now TV can speedily fix this new problem, simply because Bull is one of my "never miss" shows.

 

Bull.jpg

 

UK Bob

gavs82008
Legend 5
Legend 5

@Izzie-T 

As others are mentioning it’s not that the episode is missing. It is down to a part of the episode available on catch up has been trimmed for whatever reason.


According to IMDB the episode is 42minutes long.

 

7D5E1E63-A4D1-40FC-9D04-5D1F7B950BCB.png

FYI that I do not work for NOW, just a NOW customer trying to help
Izzie-T
NOW Team Member
NOW Team Member

Hi All,

 

As the time length for each channels and countries are often different in playing the same content, Plus some editorial reason from the provider for different platform of the world. 

 

Can you please point me out in what timing do you think the part has missing, please?

 

 

 

Thank you.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

Anonymous User
Not applicable

Izzie-T,

 

as others have said, part of episode is missing, a chunk of about 5 mins, from about 30mins into the episode.

 

Strangely the episode title is “missing” so perhaps the production team predicted this would happen...

Izzie-T
NOW Team Member
NOW Team Member

Hi All,

 

As the time length for each channels and countries are often different in playing the same content. Plus some editorial reason from the provider for different platform of the world. 

 

Can you please point me out in what timing do you think the part has missing, please?

 

Thank you.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

 

Anonymous User
Not applicable

@Izzie-T 

 

As a couple of people have mentioned in this thread, at 30minutes 41seconds in to the episode there is an obvious error and large gap of missing content.

 

It would appear that the provider of the episode has sent Now TV the episode with an error and content missing and seems like Now TV need to contact the provider for the complete episode to be re uploaded to your systems.

 

This is not some natural difference between the US and UK versions of the episode...the UK version has a problem.

ukbobboy
Legend

@Anonymous User  @Izzie-T 

 

Hi Thom

 

You know, I was stunned when I read @Izzie-T 's post asking for information that's already been supplied, as if she has not bothered to read the posts in this thread.

 

Maybe it's one of those help desk tactics, user does a test, informs the help desk personnel but the user is asked to do the test again (why?).

 

Guess we'll and to wait and see.

 

 

UK Bob