21-09-2022 17:18
Hey, I need help with turning off my broadband buddy.
It blocks unnecessary websites that I use all the time and is of no use to me. I've tried for a while now and gone on all websites listed but nothing seems to work as every time a red sign with an exclamation mark comes up saying "Well, that didn't go to plan. Please wait a moment and try again.".
It's becoming quite tedious and I haven't read anything about others with the same issue. Is it just me and can someone please help me and advise me on how to fix this?
Thanks, Bee
21-09-2022 17:41
@Anonymous User
What happens if you set it to 18?
https://help.nowtv.com/article/set-up-and-manage-broadband-buddy
21-09-2022 17:44
@Anonymous User
what happens if you do a factory reset to the router by holding the reset button for 15 seconds?
If that fails give the broadband team a call to get it sorted it.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1