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Anonymous User
Not applicable

‎11-06-2020 20:36

Bought a pass cant watch content

Hey guys,

 

I bought a hayu pass, yet my app says i havent and therefore i cant watch anything. Ive reinstalled the app and ive definitely been billed. I only have one account. 

 

Does anybody have any suggestions?

Thank you! 

 

T 

0
3 REPLIES 3
schnapps
Legend 5
Legend 5

‎11-06-2020 21:40

Hi @Anonymous User 

 

Out of curiosity what playback devices have you tried with the NowTV App with your Hayu Pass ?

 

Does the same problem happen on all your playback devices that supports the NowTV App with Hayu on it ?

 

I am guessing you have tried signing out of the NowTV App, then switch the power off completely on your playback device, then power on the device and log back into the App ?

 

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starman73
Elite

‎11-06-2020 22:04

Check your email for a receipt and use same email address to login.

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Izzie-T
NOW Team Member
NOW Team Member

‎12-06-2020 9:44

In response to starman73's comment

Please try to get help over the live chat or twitter. 

 

So someone can help you to look into your account in NOW TV system.

0