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Insertnamehere
Advocate

Boost Not working

NOW is still playing ads during on demand videos (example: life after people a documentary that's over 20 years old)

NOW won't play in surround ether and i have tested it on multiple devices

6 REPLIES 6
RoyB
Legend

@Insertnamehere 

Go to Settings/Account on a device that you are using which is on Now’s list of devices that Boost works on.

See if Boost is actually set up there.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Insertnamehere
Advocate

@RoyB i am using a computer to stream now, it has 7.1 surround sound speakers. also i can't find weather or not it works with boost

 

RoyB
Legend

@Insertnamehere 

Read:-

https://help.nowtv.com/article/what-is-now-boost

Particularly:-

No. The HD and Surround Sound features of Boost aren't available on any of the following devices that you can watch NOW on:

  • PC/Mac
  • iOS or Android mobile devices 
  • Amazon Fire & Fire HD tablets
  • Roku devices other than Roku Express or Roku Streaming Stick
  • Chromecast 2nd generation.

We're always looking to make Boost available on more devices, so check back regularly to see if your favourite device is supported.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@Insertnamehere 

When did you take boost out? As it can take up to 4 hours to activate. 

Have you tried logging out and back in on the devices?

FYI that I do not work for NOW, just a NOW customer trying to help
Insertnamehere
Advocate

@gavs82008 : brought it with my 6 month subscription, it's been a day

gavs82008
Legend 5
Legend 5

@Insertnamehere 

Have to say it’s “bought” not “brought” 😛

Did you try logging out and back in on your devices?

Are you still getting third party adverts? 
The reason I say third party, is that NOW promo trailers aren’t classed as adverts and are here to stay annoyingly. 

FYI that I do not work for NOW, just a NOW customer trying to help