30-11-2021 22:57
Has anybody else had problems when watching Babylon Berlin. We watch using a black box Now TV player. Certain episodes in s2 don’t finish. About 10 mins before the end they just hang and buffer. It is possible however for us to watch them on an iPhone … hardly ideal when you are right into an episode and it just stops.
I wasted 1.5 hrs with customer service last night. The customer service person was just reading from a script and wasted 1.5 hrs of my time before telling me to email a video of what happens.
Nobody at Now has even acknowledge my email sent last night.
not good customer care Now !!!
22-12-2021 15:00
@Anonymous User
Drop onto live chat and report the issue again. Just make sure to click "chat online".
https://help.nowtv.com/article/how-to-submit-a-complaint
26-02-2022 22:26
Some episodes in series 2 are still buffering usually around the 30 min mark. Shutting down rebooting etc does not solve it. Other programmes and movies all work OK. It's possible to fast forward to 40 min and rewind back a few minutes to continue watching but it does mean you have to miss 4 or 5 mins
26-02-2022 23:01
@Anonymous User
What device are you using?
27-02-2022 11:36
27-02-2022 15:13 - edited 27-02-2022 15:14
@Anonymous User
As a journalist, did you bring this to the wider attention of the Great British Public?
It’s a fine balancing act - Now must never be so good that it cannibalises Sky subscriptions, but it must never be so bad that people leave in droves.
Sometimes they get it a bit too much one way…. 😢