Babylon Berlin

[Anonymous User]

Has anybody else had problems when watching Babylon Berlin. We watch using a black box Now TV player. Certain episodes in s2 don’t finish. About 10 mins before the end they just hang and buffer. It is possible however for us to watch them on an iPhone … hardly ideal when you are right into an episode and it just stops.

I wasted 1.5 hrs with customer service last night. The customer service person was just reading from a script and wasted 1.5 hrs of my time before telling me to email a video of what happens.

Nobody at Now has even acknowledge my email sent last night.

not good customer care Now !!!

[gavs82008]

@Anonymous User 

Drop onto live chat and report the issue again. Just make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

Some episodes in series 2 are still buffering usually around the 30 min mark. Shutting down rebooting etc does not solve it. Other programmes and movies all work OK. It's possible to fast forward to 40 min and rewind back a few minutes to continue watching but it does mean you have to miss 4 or 5 mins

[gavs82008]

@Anonymous User 

What device are you using?

[Anonymous User]

Thanks. It's truly astonishing that Sky/Now let a reported problem persist
for many months even after I (as a journalist) had made the effort of
alerting Sky's senior tech management. It is as if Sky regards Sky Now as
someone else's problem. Perhaps it is?

[RoyB]

@Anonymous User 

As a journalist, did you bring this to the wider attention of the Great British Public?

It’s a fine balancing act - Now must never be so good that it cannibalises Sky subscriptions, but it must never be so bad that people leave in droves.

Sometimes they get it a bit too much one way…. 😢