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Anonymous User
Not applicable
‎25-11-2021 22:39

Audio Issue for upstart crow

There's an audio issue for Upstart crow S3 E1, starting at 18:14 minutes, the audio jumps back to when Shakespeare enters the house to see his family, will update if their are anymore issues with the rest of the Season. 

6 Replies
gavs82008
Legend 5
Legend 5
‎26-11-2021 24:47

@Anonymous User 

What device are you using to watch the content?

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5
‎26-11-2021 24:47

@Anonymous User 

Have you tried to delete and reinstall the app?

 

Have you tried to unplug your router for a minute or so?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
‎26-11-2021 9:39

In response to gavs82008

I only put here because I can't seem able to find a link to tell now tv people, just in the hope customer service see's this, thank you for your advice 🙂

0
gavs82008
Legend 5
Legend 5
‎26-11-2021 13:42

In response to Anonymous User

@Anonymous User 

Have you tested on any other devices? 

@Izzie-T are you able to take a look for @Anonymous User ?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
‎26-11-2021 14:10

In response to gavs82008

Yeah I finished watching it on my phone, strange that it's only happening on desktop, probably a encoding error embedded in the video or stream.

Izzie-T
NOW Team Member
NOW Team Member
‎26-11-2021 16:31

In response to Anonymous User

Hi @Anonymous User @gavs82008 

 

thank you for your message, I will get the team look into this on PC/laptop.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.