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Anonymous User
Not applicable

‎20-11-2019 19:38 - edited ‎20-11-2019 19:39

App Not Working On iPad - Crashes When I Click On Movies & Entertainment

Now TV isn't working properly on my iPad. Works fine on my iPhone, my TV, and my wife's iPad. 

 

When I load the app, it brings up lots of options (the boxes) for sports. (Sky Sports Tonight, Premier League World etc etc) The thing is, I don't have the sports package. 

 

Whenever I click on "Movies" or "Entertainment", the app dies. When I click on "My TV", I can see my Watchlist and the films on my "Continue Watching" list, but nothing happens when I click on them. 

 

I deleted the app and re-installed it. No change. 

 

I have an older iPad (third generation, maybe). Version 9.3.6. Moderl MD371B/A. Now TV has always worked fine, until a couple of days ago. 

 

Anyone know what has happened?

 

 

12 REPLIES 12
Anonymous User
Not applicable

‎26-11-2019 13:55

Same is happening for me! Every time I click entertainment or movies the app closes, kids loads but says I am offline 🙄 my WiFi is connected fine! I’m using an iPad with the same software as yours and it stopped working Saturday.

Anonymous User
Not applicable

‎29-11-2019 23:34

Yep - same issue. Come on @nowtv - get this sorted.

Anonymous User
Not applicable

‎02-12-2019 17:11

In response to Anonymous User's comment

I got a reply from the geniuses in the (robot) customer service department. Apparently I'm now an 'advocate'. Whoopy f'ing do. Any response to the actual issue? Nope. Not a dicky bird. Pathetic.