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ClarkKent777
Advocate

App Not Working On iPad - Crashes When I Click On Movies & Entertainment

Now TV isn't working properly on my iPad. Works fine on my iPhone, my TV, and my wife's iPad. 

 

When I load the app, it brings up lots of options (the boxes) for sports. (Sky Sports Tonight, Premier League World etc etc) The thing is, I don't have the sports package. 

 

Whenever I click on "Movies" or "Entertainment", the app dies. When I click on "My TV", I can see my Watchlist and the films on my "Continue Watching" list, but nothing happens when I click on them. 

 

I deleted the app and re-installed it. No change. 

 

I have an older iPad (third generation, maybe). Version 9.3.6. Moderl MD371B/A. Now TV has always worked fine, until a couple of days ago. 

 

Anyone know what has happened?

 

 

Labels (3)
11 Replies
SarahStew
Newbie

Re: App Not Working On iPad - Crashes When I Click On Movies & Entertainment

Got the exact same issue works fine on iPhones and TVs but not on iPad. Have now cancelled now tv.

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Bobby
Advocate

Re: App Not Working On iPad - Crashes When I Click On Movies & Entertainment

Spoiler
 Same issue running iOS 9.3.5.  All other devices fine can still watch kids just not entertainment & movies. Help please
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Stripz
Mentor

Re: App Not Working On iPad - Crashes When I Click On Movies & Entertainment

I have the same issue on my iPad. Stopped working about 3 days ago. 

 

Works fine on every other platform 😔

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Herdwig
Advocate

Re: App Not Working On iPad - Crashes When I Click On Movies & Entertainment

This exactly what is happening on my Ipad 2.  Found it doing this when I wanted to watch Hotel Mumbai on Friday 22 Nov and checked to see if it was available on the Ipad.  Sports works okay though so there must be some bug in the app forcing closed down of the app when going into either the Movies or Entertainment.  I'm able to watch both on my TV so it has got to be a problem with the software for the Ipad .  I've also cleaned the Ipad of the app and downloaded it twice without success.  If there a fix NowTv?

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Sheeds
Newbie

Re: App Not Working On iPad - Crashes When I Click On Movies & Entertainment

I have been experiencing the same.

Are NowTv working on it or ignoring the issue?

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ClarkKent777
Advocate

Re: App Not Working On iPad - Crashes When I Click On Movies & Entertainment

I received an e-mail that said my issue was being "escalated" and passed on to a member of the technical team. However, I was told the same thing on Wednesday. At the time, they said someone would be in touch within 48 hours. 

Becky
Newbie

Re: App Not Working On iPad - Crashes When I Click On Movies & Entertainment

Same is happening for me! Every time I click entertainment or movies the app closes, kids loads but says I am offline 🙄 my WiFi is connected fine! I’m using an iPad with the same software as yours and it stopped working Saturday.

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GilesWhite
Advocate

Re: App Not Working On iPad - Crashes When I Click On Movies & Entertainment

Yep - same issue. Come on @nowtv - get this sorted.

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GilesWhite
Advocate

Re: App Not Working On iPad - Crashes When I Click On Movies & Entertainment

I got a reply from the geniuses in the (robot) customer service department. Apparently I'm now an 'advocate'. Whoopy f'ing do. Any response to the actual issue? Nope. Not a dicky bird. Pathetic.

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