App Home Screen

[Anonymous User]

Hi…..I’m maybe being completely stupid but when I go into the app on my Samsung tv on the Home Screen I no longer have “View All Entertainment “. Has anyone else experienced this? The options are new & trending, my tv continue watching, view all previews, view all movies,  view all sports live, view all sports on demand (although I don’t subscribe to sorts), view all kids, view all hayu and view all bonus streams. I can go in and search for a show and watch it as normal but where has view all entertainment gone?

Does anyone have any ideas? Thank you!

[Anonymous User]

Same problem for me on my NOW TV Box.

[Anonymous User]

Same on Apple TV app and iPhone app

[Saint1976]

@Anonymous User @Anonymous User @Anonymous User it may be because there are 2 new channels launching today. It will mean them changing/updating the app/thumbnails.

@Simon-J can you confirm if the channel roll out is affecting the entertainment section on people's devices?

[Anonymous User]

Thanks everyone! All sorted now 😊

[RoyB]

@Anonymous User @Anonymous User @Saint1976 @Anonymous User 

Same on the app on my LG TV.

Say what you like about Now, but when they balls it up, they are at least consistent; they make sure they balls it up everywhere 😛

[schnapps]

Might be worth double checking your NOW App Home Screen once again.

The "View All Entertainment" grid row was missing just now on the Youview Box NOW App and has this instance just re-appeared back on the home screen 😀.

[Saint1976]

@schnapps 

Yep, back on all my devices with the new Sky Max.

No sign of Sky Showcase in the catch-up section, though it is showing on live TV guide.

[schnapps]

Hi @Saint1976 

Sky Showcase is a live only channel, hence you can't find it on Demand.

[schnapps]

Hi @Saint1976 

More information in this NOW Help Article about Sky Max and Sky Showcase.

https://help.nowtv.com/article/two-new-entertainment-channels 

[Saint1976]

@schnapps oh lordy, the dreaded PIN to watch Sky Max during the day!

[Saint1976]

@schnapps @RoyB @Anonymous User anyone else not getting Sky Max to work

Roku

LG TV app

Both load for a split second after entering the PIN but then crash.

Showcase works fine.

[schnapps]

Hi @Saint1976 

Yep, same here for me watching Sky Max live on my Youview box and NOW 4K box.

Where Sky Showcase live (currently watching Will & Grace in the background is streaming fine).

Hopefully it's teething problems with the new Sky Max service (haven't tried any Catchup or on Demand content yet from the Sky Max library) to see if the error is relating to the live stream only. 

[schnapps]

Hi @Saint1976 

Looks like it's only effecting Sky Max live at the moment with the error message shown on your screen shots.

Where i just tried a TV show on Sky Max catchup and it was running fine for the 10 minutes that i tested it.

Hopefully the bug will be ironed out shortly by NOW.

[schnapps]

Fingers crossed the Sky Max live channel might be fixed now, where i have been streaming Supergirl on the live Sky Max channel for about 10 minutes without the error message popping up on my television screen.

[Saint1976 · Accepted solution]

Yep, someone's flicked a switch or pressed a button and all working fine!