I had no issues till I noticed yesterday my AV receiver was saying the source was 2.0 instead of 5.1
I have boost, surround source selected in settings.
PS4 outputting 5.1 for games and Netflix but no longer for NowTV Movies, not sure why this is happening. (These a 5.1 movies)
I've reinstalled the app, and checked the settings etc. It just seems to have stopped working.
Hi @Anonymous User
Have you gone into the NowTV App under My Account on the PS4 and changed the HD Boost Audio settings to force 5.1 surround sound ?
More information here.
I tweeted them to see why they hadn’t replied and they recommended logging the issue here if the settings change didn’t work (which we know it doesn’t).
”Have you checked the audio settings along with our help page here? https://help.nowtv.com/article/how-to-adjust-audio-settings…
If so and no luck, please log your query on this link and our team will investigate. https://help.nowtv.com/web-to-case/”
Okay, I have had a response:
Okay; issue fixed.
Sonos does not support Dolby Digital plus.
NowTV only gives Dolby Digital plus as the output.
You need a device capable of converting down.
Have changed to a newer model Sony TV which gives me the option to downmix DD+ to just standard DD over ARC.
Hmmm, if that's true then I assume this was updated in the app early this year because before that update 5.1 absolutely worked with Now TV and Sonos.
Having to upgrade the technology rather than the app seems a very strange solution.
Got sick of the BT app losing sound and noticed there had been an update to the PS4 app so I gave it a go and 5.1 now works again.
Absolutely convinced they broke / changed something in the update earlier in the year.