13-11-2020 20:00
Hi... I got a Kids pass in order to watch Adventure Time... but I’m having display issues on tons of episodes.
I’m finding that certain episodes display only the top left-hand corner, unwatchably zoomed in... with no visible option to change it.
It’s happening through the app on my Huawei P30 android phone, my iPad Pro (again through the app), and also when attempting to watch in browser on laptop (Mozilla).
It also seems to be consistent across devices as to which episodes are playing normally and which ones are affected.
I haven’t been through every episode in the entire 10 seasons obviously... but as an example, episode 1 plays fine, then episodes 2 through 7 are all afflicted. But then 8 is fine again. There are issues through to later seasons too.
Can anyone help? It’s the sole reason I bought the pass 😅
Solved! Go to Solution.
13-11-2020 20:07
Hi @Anonymous User
Looks like it's a content issue at NowTV's end.
Here's another thread reported the problem tonight.
https://community.nowtv.com/t5/PC-Mac/Zoomed-in-screen-on-Now-TV-Player/m-p/547067#M6745
I will tag @Izzie-T of the NowTV Content Team to pass onto the relevant Dept to fix.
18-11-2020 15:30
We are having this issue with Gumball. How do I contact NOW tv?
I only paid for it for the one show for my kids and now you can’t view it
18-11-2020 17:04