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Anonymous User
Not applicable

Adventure Time: Episodes displaying super-magnified on all devices.

Hi... I got a Kids pass in order to watch Adventure Time... but I’m having display issues on tons of episodes.

 

I’m finding that certain episodes display only the top left-hand corner, unwatchably zoomed in... with no visible option to change it.

 

It’s happening through the app on my Huawei P30 android phone, my iPad Pro (again through the app), and also when attempting to watch in browser on laptop (Mozilla).

 

It also seems to be consistent across devices as to which episodes are playing normally and which ones are affected.

 

I haven’t been through every episode in the entire 10 seasons obviously... but as an example, episode 1 plays fine, then episodes 2 through 7 are all afflicted. But then 8 is fine again. There are issues through to later seasons too.

 

Can anyone help? It’s the sole reason I bought the pass 😅

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Looks like it's a content issue at NowTV's end.

 

Here's another thread reported the problem tonight.

 

https://community.nowtv.com/t5/PC-Mac/Zoomed-in-screen-on-Now-TV-Player/m-p/547067#M6745 

 

I will tag @Izzie-T of the NowTV Content Team to pass onto the relevant Dept to fix.

 

 

View solution in original post

21 REPLIES 21
Anonymous User
Not applicable

That would be my fault... I was a little hasty in marking it as solved. I assumed the solution was that it's been worked out as broken on their end, and was being fixed.

 

Apologies.

Anonymous User
Not applicable

This is still an issue. We were part way through season 7 ep.218, and the remainder of the series, and apparently beyond, seems to be effected and unwatchable

Anonymous User
Not applicable

I'm having the same issue - looks like most of the episodes where I'm at in season 5 are having the same problem.

 

Interestingly, all the episodes I watched yesterday (season 4) that were absolutely fine then, seem to be hyper-zoomed as well.

 

Really is unwatchable...

Anonymous User
Not applicable

I came here for the same reason! From season 5 episode 70 onwards, it's really annoying I can't enjoy it and it's the only reason I paid for the pass :'( super disappointed in missing episodes too

Anonymous User
Not applicable

I am really annoyed, I only bought subscription so I could watch this

im deleting subscription now 

waste of money 

Izzie-T
NOW Team Member
NOW Team Member

Hi All,

 

We have already contacting provider for this issue for  Adventure time S5 ep 77, 78, 462, 571, 612, 621

 

Will update you when I get the update.

 

Thank you for all your message.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

Anonymous User
Not applicable

@Izzie-T 

 

Thank you. It's a substantial amount more episodes affected than just these few you've listed though.

 

I'm away from my device at the moment... But I know for example episodes 2 through to 7 on season 1 have this problem for definite.

 

But there are issues with quite a few episodes in all 10 seasons, I believe.

 

Anonymous User
Not applicable

 @Izzie-T Here are all the broken episodes:

 

2,3,4,5,6,7,9,10,11,12,13,14,16,18,21,23,25,26,27,28,29,30,31,32,36,37,38,40,42,44,47,48,50,51,52,53,54,55,56,58,59,63,64,65,66,68,69,70,71,72,73,74,76,77,78

 

Then for some reason the episode numbers in season 7 jump up to 200s, after season 6 finished on episode 99? Many of these are broken too:

 

205,206,207,208,209,210,211,213,214,215,216,217,218,219,220,221,222,223,225,226,230,231,232,233,234,235,236,238,239,240,241,242,243,244,245,246,247,248,249,251,252,253,255,256,257,258,260,261,262,263,264,265,267,268,269,270,271,272,282 (this is the only episode in season 10 for some reason too?).

 

Then finally, there's a load of weirdly numbered orphan episodes located in different seasons, many of which are again broken:

 

Season 1: 273 (broken), 274 (broken), 275 (broken), 276 (broken), 277 (broken), 278 (broken), 279 (broken), 280 (broken), 281 (broken), 283 (broken), 284 (broken)

 

Season 2: 222 (broken)

 

Season 3: 392 (actually working, by some miracle), 332 (broken)

 

Season 4: 412 (broken)

 

Season 5: 462 (broken), 571 (broken), 612 (broken), 621 (broken)

 

Yeah, the whole thing is a total mess.

Anonymous User
Not applicable

Thanks for this, I was mid-way through season 5 when the episodes broke and clicked on the next few to see the same thing happening. This is so disappointing, people who paid to watch the show can't because these episodes are broken, no wonder they are cancelling their subscriptions and I don't blame them. If this is fixed within the next day or so I'll be cancelling mine too 😕

Izzie-T
NOW Team Member
NOW Team Member

Hi @Anonymous User 

 

Thank you very much for your message and help.

 

We are still waiting for provider reply but will do our best to chase them up as much as we can.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.