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Anonymous User
Not applicable

Ads before content!?

When you pay for a service you don't expect there to be ads on that service?

 

In addition the ads are unskip-able and often for things completely unrelated?

 

Why should you have to suffer through more adverts when you've already purchased it. 

 

Is there a option to stop these happening and if not there should be.

52 REPLIES 52
RoyB
Legend

@Anonymous User 

 

No doubt the ads are tailored to your interests; have you also been Googling mobile phone deals?

 

But as we tirelessly explain, you need Boost to run ad (though not unskippable promo) free, and it brings other benefits with it.

 

We’ve not been watching Now much lately, though we have just started White Lotus (or rather Muddy Yellow Lotus as we call it, since the colour is so peculiar - and no, it isn’t a Maui thing as we have been there, and the colours are normal).

 

But the great thing about Now is that you can leave whenever you want - whether because there’s nothing you want to watch, or because there is enough to watch on other services that agree with you that charging a subscription and still showing you ads is extracting the urine.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

The ads I’ve seen are Ocado, NOWTV content and betting crap. 
I can’t believe I’m paying to watch adverts. 
I’m on a discounted membership but even still, this is absolutely ridiculous. 

Cancelling before my next billing month. 
How much more money do they need?

 

Anonymous User
Not applicable

I have the same issue when i watch on Roku, its so annoying

gavs82008
Legend 5
Legend 5

@Anonymous User 

What sort of “ads” is it?

 

With NOW there are 2 distinct ads, third party and NOW promotions.

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Now promotions
Anonymous User
Not applicable

Now promotions

Anonymous User
Not applicable

@gavs82008 now promotions

gavs82008
Legend 5
Legend 5

@Anonymous User 

Don’t want to jinx it but I’ve rarely encountered NOW promotions on my Amazon fire stick and Sony Bravia Android TV. 

Just out of curiosity how often and how many NOW promotions do you get on the Roku stick? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@gavs82008 before the start of each episode of any tv show

gavs82008
Legend 5
Legend 5

@Anonymous User 

As a guess they last around 30 seconds? 

You could always drop NOW an email to ask for the “skip adverts” feature to be added. Similar to Prime, because let’s face it, it is absolutely identical to how it’s done.

 

Address is in the below picture.

6B627308-19E7-49A1-9559-4A130EF65B69.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help