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Shaunv
Advocate

Add to My TV button doesn't work

The Add to My TV button doesn't work for Grey's Anatomy and Transplant. WhT is the solution? 

1 Solution
schnapps
Legend 5
Legend 5

Hi @Shaunv 

 

Do you have another device to use the My TV feature on your account such has a smartphone or tablet for example ?

 

And if so does the same problem persists with the TV shows you mentioned ?

 

I am assuming other TV shows work with regards to My TV on your NOW box ?

View solution in original post

6 Replies
gavs82008
Legend 5
Legend 5

@Shaunv 

What device?

Can you delete and reinstall the app?

FYI that I do not work for NOW, just a NOW customer trying to help
Shaunv
Advocate

I have a NowTV box which was reset but this didn't resolve the problem.
gavs82008
Legend 5
Legend 5

@Shaunv 

Sorry don’t have that device so can offer only the standard troubleshooting 

 

Ensure the box is fully updated

Try unplugging the router for a few minutes 

Worst case set the box back to factory settings

 

https://help.nowtv.com/article/troubleshooting-now-box-stick

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
Shaunv
Advocate

Thanks but I have already tried all that you have suggested.
schnapps
Legend 5
Legend 5

Hi @Shaunv 

 

Do you have another device to use the My TV feature on your account such has a smartphone or tablet for example ?

 

And if so does the same problem persists with the TV shows you mentioned ?

 

I am assuming other TV shows work with regards to My TV on your NOW box ?

Shaunv
Advocate

Adding the programmes to my Watch List from my mobile device worked. Thank you.