Add to My TV button doesn't work

[Shaunv]

The Add to My TV button doesn't work for Grey's Anatomy and Transplant. WhT is the solution? 

[gavs82008]

@Shaunv 

What device?

Can you delete and reinstall the app?

[Shaunv]

I have a NowTV box which was reset but this didn't resolve the problem.

[gavs82008]

@Shaunv 

Sorry don’t have that device so can offer only the standard troubleshooting 

Ensure the box is fully updated

Try unplugging the router for a few minutes 

Worst case set the box back to factory settings

https://help.nowtv.com/article/troubleshooting-now-box-stick

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

[Shaunv]

Thanks but I have already tried all that you have suggested.

[schnapps · Accepted solution]

Hi @Shaunv 

Do you have another device to use the My TV feature on your account such has a smartphone or tablet for example ?

And if so does the same problem persists with the TV shows you mentioned ?

I am assuming other TV shows work with regards to My TV on your NOW box ?

[Shaunv]

Adding the programmes to my Watch List from my mobile device worked. Thank you.