18-04-2023 16:26
I have been using the NOW tv player today and then it suddenly stopped working mid episode and came up with the error message
Access denied
You don't have permission to access on this server
I don't understand why it has suddenly stopped working as I was in the middle of watching succession!
18-04-2023 16:29
Yep I got the same in the past hour or so, this is the message. Tried reinstalling, restarting, checking a different episode. For all of them
You don't have permission to access "http://desktop.client.ott.sky.com/nowtv/8.15.0/production/webapp/latest/index.html?" on this server.
Reference #18.6fa71002.1681831488.3386252a
18-04-2023 16:36
Same problem with a slightly different reference. Hope someone at Now is watching and reacting.
You don't have permission to access "http://desktop.client.ott.sky.com/nowtv/8.15.0/production/webapp/latest/index.html?" on this server.
Reference #18.77c07a5c.1681831280.19878bf9
18-04-2023 16:39 - edited 18-04-2023 16:40
And me - plus tried reinstalling player and still getting the error:
You don't have permission to access "http://desktop.client.ott.sky.com/nowtv/8.10.0/production/webapp/latest/index.html?" on this server.
Reference #18.4cea1cb8.1681831823.d0c79e58
18-04-2023 16:40
Same have the same problem says access denied and do not have permission to access server!
tried to uninstall and re install numerous times now tv please fix this issue
18-04-2023 16:45 - edited 18-04-2023 16:48
Hi @Adele23333 @Laura @OrionAHI @AJV @Morgana1
Looking over on NOW Twitter Help, there is various tweets about the NOW service going down with the "Access Denied" message with various error codes in the last hour.
Here's one example in the screenshot below where NOW are trying to rectify it as fast has possible.
18-04-2023 16:47
Thanks shnapps
18-04-2023 16:57 - edited 18-04-2023 16:58
Been on chat with an advisor. Had to uninstall and re-install player before it would work again (note it took a couple of minutes after re-install before it worked again)
21-03-2024 15:41
@Laura I realised it was the VPN. turn that off