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Laura
Newbie

Access Denied

I have been using the NOW tv player today and then it suddenly stopped working mid episode and came up with the error message

Access denied

You don't have permission to access on this server

I don't understand why it has suddenly stopped working as I was in the middle of watching succession!

 

10 REPLIES 10
Morgana1
Newbie

Yep I got the same in the past hour or so, this is the message. Tried reinstalling, restarting, checking a different episode. For all of them

Access Denied

You don't have permission to access "http://desktop.client.ott.sky.com/nowtv/8.15.0/production/webapp/latest/index.html?" on this server.

Reference #18.6fa71002.1681831488.3386252a

AJV
Mentor

Same here.  Watching on PC and got the same Access Denied message.  Tried logging out and in again.  Tried a second PC with the same results.

AJV
Mentor

Same problem with a slightly different reference.   Hope someone at Now is watching and reacting.

You don't have permission to access "http://desktop.client.ott.sky.com/nowtv/8.15.0/production/webapp/latest/index.html?" on this server.

Reference #18.77c07a5c.1681831280.19878bf9

OrionAHI
Mentor

And me - plus tried reinstalling player and still getting the error:

Access Denied

You don't have permission to access "http://desktop.client.ott.sky.com/nowtv/8.10.0/production/webapp/latest/index.html?" on this server.

Reference #18.4cea1cb8.1681831823.d0c79e58

Adele23333
Advocate

Same have the same problem says access denied and do not have permission to access server! 
tried to uninstall and re install numerous times now tv please fix this issue 

schnapps
Legend 5
Legend 5

Hi @Adele23333 @Laura @OrionAHI @AJV @Morgana1 

Looking over on NOW Twitter Help, there is various tweets about the NOW service going down with the "Access Denied" message with various error codes in the last hour.

Here's one example in the screenshot below where NOW are trying to rectify it as fast has possible.

youdoodle-2023-04-18T16-42-25Z.jpg

 

 

AJV
Mentor

Thanks shnapps

OrionAHI
Mentor

Been on chat with an advisor.  Had to uninstall and re-install player before it would work again (note it took a couple of minutes after re-install before it worked again)

Anthony666
Newbie

@Laura I realised it was the VPN. turn that off