4k box and NowTv stick fail to connect

[jam22]

I have The nowTv 4k box connected via ethernet and the latest stick connected via WiFi. 

I don't have a lot of spare plugs near devices, so I boot them cold when needed, but since last night neither device will connect to Internet.

As they boot they appear connected but as the box says its loading homepage it fails to do so.

My Internet is fine with laptop, PC and phone. 

[Izzie-T]

Hi @jam22 

Please contact the customer team via below link:

https://help.nowtv.com/get-in-touch/technical-device-issues/adding-or-changing-devices

click on the Get in touch down arrow for live chat.

Thank you.

please confirm if you have done the basic troubleshoot for unplug device/uninstall app, clear all history on device, smart TV & app. 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.