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Anonymous User
Not applicable

3 month free entertainment pass

Hi,

I am a new customer, when I purchased now TV broadband it stated that I would receive 3 months of free entertainment pass.  How can I find/access the pass.  

thank you 

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If there is nothing showing under My Account > Passes & Vouchers whilst logged in on here or you didn't receive any email notification about the offer (assuming the promotion was still on going when you ordered the Broadband deal ?). 

 

Then pop over to live chat for further assistance & help.

 

To reach live chat, open the link below and click on the small blue arrow directly underneath How to Get in Touch to reveal the green chat button to click on.

 

https://help.nowtv.com/gb/get-in-touch/vouchers-offers/using-vouchers 

 

 

Anonymous User
Not applicable

Thank you,

 

I just checked my junk folder and the email was in there, but it has expired as I had to set it up before the 6th of February.  My complaint is that I couldn’t set up my now tv broadband until the 17th (now tv’s instructions) therefore, how was I supposed to use it? @schnapps 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Live chat would be your best bet, where i am a customer just like you and wouldn't be able to help.