unable to play now tv on xbox1

[Anonymous User]

I can't get now tv app to work on xbox 1. Works on phone and laptop. Allows me to enter the App but then when I select either a program or film I recieve the message "Sorry, there was an error in the player". I have checked that I am under UK location, I have reset the router, I have cleared xbox 1 cache, I have signed in to the app without signing into the app and waited for the prompt from to sign (a suggested work around). I am now at a loss as to what to do. Also all the forums posts inregard to xbox 1 errors seem to be from 2016? Any more up to date advice.

Very frustrated!

[Anonymous User]

so glad i earned a reply badge. It means nothing but good to know.

[Anonymous User]

hello!!!!! anybody out there!!!!!

[Anonymous User]

think Ill put a post up every day and see how long it takes for your terrible customer service to give any response.

[Anonymous User]

and then maybe start screen shoting it and putting it up on twitter big companies hate that sort of thing.

[Tony-D]

What have you tried so far for troubleshooting @Anonymous User ?

[Anonymous User]

I have done everything that is listed in the first post on this thread. I have now emptied my cache and uninstalled/reinstalled the app several times with no progress.

[Anonymous User]

Just that 1 comment eh? you guys sure like to keep me on the edge of my seat.

[Anonymous User]

if i waited with baited breath I'd be a deadman by now

[Anonymous User]

I was listening to the radio earlier and there was an advert that suggested that you could call the NOW TV 'hotline'. Funny thing is if such a hotline existed I could have called that and already had my issue resolved but you don't and so we are here have this one way converstion.