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Gemcot
Advocate

ovp_00009

Trying to continue watching my show on the now app on my ps4, just about to start the 2nd ep of the 2nd season and an error code comes up saying something about device capabilities? Anyone know what’s going on?

8 Replies
Vickiw89
Advocate

I'm having the same issue. Waited a few days and tried on different devices etc and it didn't work so bought the episode on amazon. Now on episode 6 and same message. 3,4 and 5 worked as does 7,8,9 12 and 13 also don't work! Very frustrating. 

gavs82008
Legend 5
Legend 5

@Vickiw89 

This error has been reported on the forum many times. 
@ContentTeam more for you to investigate on this error.

FYI that I do not work for NOW, just a NOW customer trying to help
ContentTeam
NOW Team Member
NOW Team Member

Hi can i please ask which content is having the issue ? @gavs82008 @Vickiw89 

Vickiw89
Advocate

For me it's the programme Manifest and it's season 2

gavs82008
Legend 5
Legend 5

@Vickiw89 

You need to tag in the user for them to get any updates for the issue in question.

@ContentTeam FYI

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Gemcot @gavs82008 

Seems there’s a couple of you, at least, with this:-

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/No-assets-for-required-device-capabil...

May i enquire of which show you speak, as the issue may be content-specific?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@Gemcot 

Have you tried deleting and reinstalling the app?

Unplugging your router for a few minutes?

FYI that I do not work for NOW, just a NOW customer trying to help
Gemcot
Advocate

I’ll try it - thanks 😀