ovp_00009

[Gemcot]

Trying to continue watching my show on the now app on my ps4, just about to start the 2nd ep of the 2nd season and an error code comes up saying something about device capabilities? Anyone know what’s going on?

[Vickiw89]

I'm having the same issue. Waited a few days and tried on different devices etc and it didn't work so bought the episode on amazon. Now on episode 6 and same message. 3,4 and 5 worked as does 7,8,9 12 and 13 also don't work! Very frustrating. 

[gavs82008]

@Vickiw89 

This error has been reported on the forum many times. 
@ContentTeam more for you to investigate on this error.

[ContentTeam]

Hi can i please ask which content is having the issue ? @gavs82008 @Vickiw89 

[Vickiw89]

For me it's the programme Manifest and it's season 2

[gavs82008]

@Vickiw89 

You need to tag in the user for them to get any updates for the issue in question.

@ContentTeam FYI

[RoyB]

@Gemcot @gavs82008 

Seems there’s a couple of you, at least, with this:-

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/No-assets-for-required-device-capabil...

May i enquire of which show you speak, as the issue may be content-specific?

[gavs82008]

@Gemcot 

Have you tried deleting and reinstalling the app?

Unplugging your router for a few minutes?

[Gemcot]

I’ll try it - thanks 😀