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Anonymous User
Not applicable

Xbox updated Now TV won't work

As it says in the title.

 

No VPN, no firewall, it worked yesterday before the update, all other video playing apps seem to work. I've deleted it, reinstalled it, cleared cache, checked for updates for the app. I just get this error code; 

VSF:SDK.PLAYER_ERROR.PLAYER_LOAD_ERROR

16 REPLIES 16
Anonymous User
Not applicable

Yeah something is up , probably will be a long “issue “ on the older Xbox’s but works fine on the new … brilliant coincidence. 

thanks for your help mate I appreciate it 

Anonymous User
Not applicable

I've just restarted my Xbox one and gone back on to now TV sky sports and thankfully its working now , I spoke to Xbox Cs earlier and they said it was a server issue , hope u are all up and running #luhg

 

Anonymous User
Not applicable

Getting the same error message on on now tv app on xbox VSF:SDK.PLAYER_ERROR.PLAYER_LOAD_ERROR

Anonymous User
Not applicable

Same issue here, the app works on other devices but it's just not on the Xbox. 

gavs82008
Legend 5
Legend 5

@Anonymous User @Anonymous User @Anonymous User 

Try unplugging the router?

 

Otherwise you’ll need to report the issue with NOW directly. Staff seldom monitor and post on the forum as it’s primarily used by customers.

 

Live chat by clicking “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support with pictures etc, address for support in the below picture.

ABB7BECD-F2DB-4C71-94FD-07782F6F2B99.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Reading the Tweets over on NOW Twitter it seems they are aware of it and in the process of fixing it (no idea of the time frame because i don't work for NOW).

 

Screenshot_2022-05-07-13-32-59.png

 

Screenshot_2022-05-07-13-39-03.png

 

schnapps
Legend 5
Legend 5

Latest Tweet i have seen over on NOW Twitter.

 

Screenshot_2022-05-07-14-16-48.png