Xbox one - Playback screen is black and nothing loads

[Anonymous User]

Hi,

As in the title, everything works fine, click on something to watch, little loading wheel thing comes up, stops as if program will begin to play, and nothing happens, screen stays black and just doesn't play.

Any help would be appreciated!

[Anonymous User]

Hi mate,

Deleted and reinstalled multiple times,

Xbox is up to date too.

Cheers

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us. I'm really gutted to hear you're having trouble viewing.

Are you able to try deleting and re-installing the app?

Is your Xbox fully up to date?

Please do let us know and we'll look into this further 🙂

Cheers,

Rob

NOW TV Team