cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Xbox One Error Code 4

Was watching fine today until I got a new BT Router. Did EVERYTHING IMAGINABLE, like went online and looked at the UPnP, looked at the port transfers in the router, did a hard reset of the xbox, uninstalled and re-installed the app and no matter what we do we still are getting error code 4. I’m at the end of my tether with this!
1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

This is a bit of a long shot, but have you tried disabling the smart setup on your BT Router ?

 

I had a problem with my Chromecast using NowTv and the smart setup feature on my BT router was the cause.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F

View solution in original post

6 REPLIES 6
Anonymous User
Not applicable

@schnapps Just turned off the Smart Setup and it worked!! Hooray!

I’ll finally get to hear the end of my partner moaning constantly! Thank you!
Anonymous User
Not applicable

I’ll give it a try!

All other apps such as YouTube and going online to play multiplayer is fine, but it’s just NOW TV? It’s a brand new router and we had to turn it off for 15 minutes after set up anyway because the TV wouldn’t work and we had to mess with it a bit to get the channels to work on the TV. I honestly don’t know what is wrong with NOW TV?!
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

I don't own an Xbox, but i have just looked on the xbox one section of the forum and there seems to be a few threads and posts about error 4, so maybe it's not related to your new BT Router ?

 

Perhaps nowtv live chat might be your best option ?

 

If you want to contact live chat, open the link page below and click on the drop down arrow below Anything else to reveal the live chat button.

 

Sorry i couldn't be of any help.

 

https://help.nowtv.com/get-in-touch/

Anonymous User
Not applicable

Thanks for the swift reply @schnapps
If I disabled this, will it stop my Broadband and things?
schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

Nope your broadband and other internet connected devices will still be fine.

 

I doubt the smart setup feature on the BT Router is the cause of your problem, but it's worth trying anyway.

 

If that fails maybe try powering off the BT Router for 15 to 20 minutes to see if that makes any difference.

schnapps
Legend 5
Legend 5

Hi @Anonymous User

 

This is a bit of a long shot, but have you tried disabling the smart setup on your BT Router ?

 

I had a problem with my Chromecast using NowTv and the smart setup feature on my BT router was the cause.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F