28-09-2018 23:30
Since the update a couple of days ago, subtitles are now on by default whenever I start to watch any programme or film and I have to pause to switch them off.
How can I restore the settings so that subtitles only appear when I specifically enable them?
28-09-2018 23:36 - edited 28-09-2018 23:40
Hi @Anonymous User
Try this.
https://support.xbox.com/en-US/xbox-one/ease-of-access/closed-captioning-settings
28-09-2018 23:57
That setting is already set to ‘off’, so this does not help. Thanks.
29-09-2018 24:07
Hi @Anonymous User
I know a few iPhone & iPad owners had a similar issue with subtitles
Where in their device settings that had to toggle on & off the captions button a couple of times to permanently get rid of the subtitles on the NowTV App.
Might be worth a go in the Xbox Caption settings.