'Sorry, there was an error in the player'

[Anonymous User]

Hi guys, 

Hoping you you may be able to help. When trying to watch something on my nowtv app on my Xbox one it comes up with this error message 'Sorry, there was an error in the player' there is no error number, just that message. I've tried uninstalling it etc I've logged out of my account, reset my internet router, connected to my phone internet, removed the device from my account and adding it again. It works on my other tv and other devices just not my Samsung tv. Anyone have any ideas on how I could fix this? 

Thanks in advance 🙂 

Hayley 

[Anonymous User]

I've fixed it! My issue was an hcdp error so a problem with the hdmi protection through a sound bar. I turned my sound bar off left it for a bit and turned it back on. All working

[Anonymous User]

This worked for me! I also get problems with xbox's bluray app, because of this hdmi recognition problem now and then. Hcdp errors are common and a quick search would explain what and why it happens.

What i do to fix:

• unplug hdmi at both ends and then plug them in again.

• switch tv off and on again (preferably, a full switch off, usually little toggle on underside or behind tv)

• Otherwise try a different hdmi slot on the TV.

Hope that helps. Big thankyou to  PaulH5!

[Anonymous User]

This is also been happening to me.

However, I am TRYING to watch direct from my Samsung Smart TV app. Has been happening for a week now. So frustrating. Why am I paying for a service that clearly has an issue. It does work on my iPad though but I want to watch on a bigger screen.

Not much to ask for eh?

Come on NowTV - sort it out.

[Anonymous User]

I am also having the same issues on my LG tv! Looks like there are no fixes yet! Come on NowTV please fix this!

[Anonymous User]

I'm getting the same on the ps4 internet speed is around 30mbps which is more the enough considering there not even broadcasting in 5.1 channels and the picture quality isn't anywhere near netflix or Amazon.

 I've just got the pass and I can't watch anything due to this.

[Anonymous User]

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@Anonymous User wrote:

Hi guys, 

Hoping you you may be able to help. When trying to watch something on my nowtv app on my Xbox one it comes up with this error message 'Sorry, there was an error in the player' there is no error number, just that message. I've tried uninstalling it etc I've logged out of my account, reset my internet router, connected to my phone internet, removed the device from my account and adding it again. It works on my other tv and other devices just not my Samsung tv. Anyone have any ideas on how I could fix this? 

Thanks in advance 🙂 

Hayley 

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[Anonymous User]

I have also had this issue. I brought the Xbox yesterday and downloaded NowTV this afternoon and got the sky cinema pass and every film I try to watch it says “sorry, there was an error in the player”. This is becoming rather trusting. What do I need to do? Is there another NowTV player I need to install??? 

[Anonymous User]

I was wondering did you fix this as my Xbox one started doing it tonight

[Tony-D]

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@Anonymous User wrote:

I was wondering did you fix this as my Xbox one started doing it tonight

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@Anonymous User Have you tried any of the steps listed above? Thanks :0

[Anonymous User]

I turned everything off xbox router ECT. Over ight then it worked fine the next day 

[Anonymous User]

Same here.  LG 55OLEDE7 kept up to date with firmware and app versions.  Get to see a couple of seconds of whatever I want to watch and then the rotating balls followed by a player error.

Remind me - just why am I paying for a service that I cannot use?

[AnnieUpNorth]

I get this when using the app on my LG TV. It's really frustrating not knowing what the issue is.

[AnnieUpNorth]

I get this when using the app on my LG TV. It's really frustrating not knowing what the issue is. Can someone from Now TV tell us what to do?

[Anonymous User]

Can anyone help. Everytime I try and use now TV on my lg tv it loads then says error in playing. 

Any help would be appreciated. I have turned tv off at mains and re started. Done the same with my router (though all other apps are working ok) and uninstalled and re installed app. 

[Anonymous User]

I need help. My now tv app on my Xbox one is saying ‘ sorry there was an error in the player’ it’s been saying that for the last couple of months now! 

[Tony-D]

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@Anonymous User wrote:

I need help. My now tv app on my Xbox one is saying ‘ sorry there was an error in the player’ it’s been saying that for the last couple of months now! 

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Sign out of the app @Anonymous User then delete, then install, then sign back in 🙂 Let me know how it goes please.

[Anonymous User]

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@Tony-D wrote:

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@Anonymous User wrote:

I need help. My now tv app on my Xbox one is saying ‘ sorry there was an error in the player’ it’s been saying that for the last couple of months now! 

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Sign out of the app @Anonymous User then delete, then install, then sign back in 🙂 Let me know how it goes please.

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I have this same problem I have re Installed many times and sometimes the adverts will play and then then error message will come up and sometimes they won’t even play, I’m using an Xbox one and have a sky cinema pass can this issue please be fixed???

[AnnieUpNorth]

Contact NowTV, they have a chat function on their website. I did, and they sent me a NowTV stick which works perfectly. You just need to have a spare HDMI and USB slot for it.  

[Anonymous User]

Still does not work ...come on nowtv please help us out here we are paying good money for a app that isn't working ...will we be getting a refund ? No doubt it so please at least give us a clue

[Anonymous User]

Still not working can someone help? Is there an app update or something else im missing? Please help . I got no response on my question.