cancel
Showing results for 
Search instead for 
Did you mean: 
Crashedit
Advocate

Somethings not right PS4

I've been trying to use NOW tv on my PS4 for a few weeks but lately it's just always going off, the loading blue circle constantly interrupts what I'm watching and then the message "somethings not right, try again later or check (don't quote me on this, some sort of website) for now tv.status or whatever." There isn't an error code.

I read the recommendations and did all of them, deleted the app, deleted the data, reinstalled. When it happens I close the app and turn off the PS and restart it all from the beginning. I've just purchased an ethernet cable and thought if anything that would definitely make an improvement but its still happening!! This has to be a problem with the app? It cant be my PS or my Internet? I don't know where to go from here? Any recommendations would be great or I'm going to cancel my membership, I've never know anything like this. 

Labels (1)
0 Thanks
Reply
3 Replies
gavs82008
Legend 5
Legend 5

Re: Somethings not right PS4

@Crashedit 

Have you tried to power off your router for a few minutes??

 

Head onto Live chat to report the fault, just make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

0 Thanks
Reply
Crashedit
Advocate

Re: Somethings not right PS4

@gavs82008

Yes I've tried that multiple times. NOW will play for roughly one-two hours before it just starts crashing again.

I've tried the chat online, so far it's just bots with selected answers only. You can't actually speak to anyone, thanks for the link hopefully it's more helpful! 

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Somethings not right PS4

@Crashedit 

There is two distinctive differences between Live chat and the "bot", which you have noticed. 

 

To ensure you get to Live chat on the link you need to click "chat online", if you click "get help quicker" then this is the unhelpful bot. 

0 Thanks
Reply