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Anonymous User
Not applicable

Something's not right. Xbox ONE

Hello 

 

i keep getting a message on my screen  Saying “ somethings not right check internet connection”. I get this everytime I try to watch something. 

Ive tried unplugging the Xbox and leaving it a few minutes, I know the internet connected because the other apps are working. I’ve tried deleting the app off the Xbox and that dosnt work. 

Can anyone help me out please 

2 REPLIES 2
Anonymous User
Not applicable

I also had this problem last night, also I can't buy a sports pass because of an "overdue payment" despite the fact they have taken the payment out.

schnapps
Legend 5
Legend 5

Hi @Anonymous User

See if switching the power off to your Router for about 20 minutes makes any difference.

Also if Virgin is your ISP, maybe try setting a guest network on the Virgin Hub Router.

Should BT be your ISP, then maybe try disabling the smart setup on the BTHome Hub.