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Dan31
Newbie

Re: Sign in error message on now tv app

Can the solution be shared here? I am also having the same problem. Seems to be one thing after another with this service!
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Gail68
Advocate

Re: Sign in error message on now tv app

I am having the same problem.  Online chat advised me to open in browser and suggested Mozilla so I downloaded this to my ipad and logged in fine to my Now TV account.  I was unable to watch anything though as it was not supported and instructed me to launch the app!! I did this and exact same problem logging in.  Cannot recoginise the log in details when they are perfectly fine on all other devices.  Spent 2 hours trying to sort this and still no further forward.  I registered for Now TV for the ease and 'portability' which I do not have if the app cannot be used?  Help!

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Simon-J
Community Manager
Community Manager

Re: Sign in error message on now tv app

Hi @Dan31,

 

Could we ask you to refer to @Andy-S 's post here and provide that information for us?

 

We would be emailing when we need to access the customer's account rather than trying to withhold any information from you.

 

Thanks

 

Simon

NOW TV Team

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