cancel
Showing results for 
Search instead for 
Did you mean: 
A373736
Mentor

Sign in error message on now tv app

I keep getting an incorrect sign in error message when I enter my correct details into the app. I tried clearing all data, uninstalling then reinstalling the app. Twice. But still not working! Please help
0 Thanks
Reply
12 Replies
Ryan-R
Expert 3

Re: Sign in error message on now tv app

Hey @A373736

 

Sorry to hear that 😞

 

Are you able to sign in on any other devices?

 

Thanks,

 

Ryan
NOW TV Team

0 Thanks
Reply
A373736
Mentor

Re: Sign in error message on now tv app

I can access it on my laptop using chrome
0 Thanks
Reply
Andy-S
NOW TV Team (Retired)

Re: Sign in error message on now tv app

Hi @A373736

 

We don't support Chrome with our service.

 

Have a look at this article for our supported devices.

 

Thanks

Andy

0 Thanks
Reply
A373736
Mentor

Re: Sign in error message on now tv app

Hi Andy

Sorry it must have been another browser type - point being is that my login details are the same in the app and on the browser and I can log in successfully on the browser but not in the app.
0 Thanks
Reply
Andy-S
NOW TV Team (Retired)

Re: Sign in error message on now tv app

Just to check @A373736

 

You are based within the UK and have not modified your device or running any VPN's on your Internet service ?

 

Thanks

Andy

0 Thanks
Reply
A373736
Mentor

Re: Sign in error message on now tv app

Yes I am based in the UK

No I'm not running any vpns
0 Thanks
Reply
Karl4
Newbie

Re: Sign in error message on now tv app

I've got the same problem myself - driving me nuts!
0 Thanks
Reply
Andy-S
NOW TV Team (Retired)

Re: Sign in error message on now tv app

Hi @A373736

 

I will send you an email regarding this.

 

Thanks

Andy

Simon-J
Community Manager
Community Manager

Re: Sign in error message on now tv app

Hi @Karl4,

 

Thanks for your post - would you be able to answer the questions @Andy-S asked the previous poster for us?

 

Thanks

 

Simon

NOW TV Team

0 Thanks
Reply