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User4
Advocate

STILL not working on ps4

Now TV hasn't worked on my ps4 for days now!
Blank screen after launch. Tried re install and update.
Please advise and refund?
Thanks
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1 Solution

Accepted Solutions
Ryan-R
Expert 3

Re: STILL not working on ps4

Hey @User4

 

Really sorry to hear that 😞 

 

Have you tried rebuilding the database? Click here for a guide

 

This is a hidden gem for PS4 troubleshooting! Give it a go and let us know how you get on

 

Could you also make sure the PS4 connection is not modified to appear in another country?

 

Thanks,

 

Ryan
NOW TV Team

View solution in original post

7 Replies
Ryan-R
Expert 3

Re: STILL not working on ps4

Hey @User4

 

Really sorry to hear that 😞 

 

Have you tried rebuilding the database? Click here for a guide

 

This is a hidden gem for PS4 troubleshooting! Give it a go and let us know how you get on

 

Could you also make sure the PS4 connection is not modified to appear in another country?

 

Thanks,

 

Ryan
NOW TV Team

View solution in original post

Eve3
Mentor

Re: STILL not working on ps4

My now tv isn't working on my ps4, have tried everything please help
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caseyb1993
Legend 5
Legend 5

Re: STILL not working on ps4

Hello @Eve3 🙂

What is wrong exactly? Are you getting any error messages, buffering etc..?

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Eve3
Mentor

Re: STILL not working on ps4

No, it loads up and that's it, I can't log in I can't do anything at all
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caseyb1993
Legend 5
Legend 5

Re: STILL not working on ps4

Is your account fully set up? @Eve3

 

http://help.nowtv.com/article/Incomplete-details-PS3

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Eve3
Mentor

Re: STILL not working on ps4

Yes, it works on my ps3 and my pc just not on my ps4
caseyb1993
Legend 5
Legend 5

Re: STILL not working on ps4

I suggest now you see if live chat can help you. @Eve3

 

http://help.nowtv.com/article/Incomplete-details-PS3

 

  • Click the link.
  • Click the green contact us button at the bottom.
  • Select "live chat".

Best on a PC/Mac. Smiley Happy

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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