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Anonymous User
Not applicable

Randomly Grey Screening

I will be watching now TV on my Xbox and then it just randomly goes to a grey screen and  no audio plays and I have to close the app and reopen it. Does anyone else have this issue?

4 REPLIES 4
Anonymous User
Not applicable

I also have the same problem with mac Now player.

Saint1976
Elite 3

@Anonymous User a grey screen usually indicates that the system has detected screen recording software.

 

You may have a program running in the background (could be something as innocent as snipping tool) which needs to be closed.

gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a look at this link it might be of some help.

https://help.nowtv.com/article/something-went-wrong-error-on-now-player

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

mine plays video for a few secs then goes grey... but i still get audio.