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Di3
Advocate

Ps4 keeps crashing or buffering

Been complaining all time about this, been told to do a few steps which ive done, keeps doing amd even worse.
Are you going to fix this app or am i going to be another costumer leaving?
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10 Replies
NOW TV Team Niamh-D
NOW TV Team

Re: Ps4 keeps crashing or buffering


@Di3 wrote:
Been complaining all time about this, been told to do a few steps which ive done, keeps doing amd even worse.
Are you going to fix this app or am i going to be another costumer leaving?

@Di3 Welcome to the Forum 🙂

 

If you follow these steps this will resolve your issue:

 

  • Delete the NOW TV app
  • Delete the NOW TV data
  • Reinstall the NOW TV app
  • Set up a wired connection
  • Pause downloads
  • Set up a static IP address
  • Check for corrupt files in Safe Mode

 

Delete the NOW TV app

  1. Go to TV / Video and select the NOW TV app.
  2. Press Options on your DualShock 4 (Controller) then select Delete.

 
Delete the NOW TV data

  1. Go to Setting then System Storage Management.
  2. Select Application Saved Data.
  3. Select Saved Data in System Storage.
  4. Highlight NOW TV, press Options on your DualShock 4 (Controller) then select Delete.

Reinstall the NOW TV app

  1. Go to TV / Video.
  2. On the NOW TV app press X .

 
Set up a wired connection

  1. Go to Settings.
  2. Select Network then Setup Internet Connection.
  3. Use a LAN Cable.
  4. Select Easy.
  5. Test the Internet connection to complete the setup.

 
Pause downloads

  1. On the Main Menu go to Notifications
  2. Select Downloads then press X to pause any content that's downloading.

Set up a static IP address

  1. Go to Settings, Network then View Connection Status.
  2. Make a note of your default router IP Address (this can also be found on the back of your router).
  3. Go back and select Set up Internet Connection.
  4. Select Use WiFi or Use LAN (Wired) depending on the connection you’re using.
  5. Select Custom.

If your connecting wirelessly scan for routers and type your security pass at this point.

  1. In IP Address select Manual and complete the following:
  • IP Address : Use your router IP Address but change the last digit to a different number of your choice
  • Subnet Mask : 255.255.255.0
  • Default Router : Your router IP Address
  • Primary DNS : Your router IP Address
  • Secondary DNS : 0.0.0.0
  1. Press Right on the controller and select:
  • MTU Settings : Automatic
  • Proxy Server : Do Not Use
  • UPnP : Enabled
  1. Select X to save and test your connection

 
Check for corrupt files in Safe Mode

  1. Make sure the PS4 is powered off.
  2. Press and hold the Power Button until you hear 2 beeps (one when you first press it and another 7 seconds later).
  3. Connect your DualShock 4 controller via USB then press the PS button.
  4. Select Rebuild Database.

 

Thanks Niamh

NOWTV Team 😉

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Di3
Advocate

Re: Ps4 keeps crashing or buffering

Done that more than 5 times how many more i have to do until now tv realize that its their problem to solve? I mean its not like its just some people complaining its a lot of them
Aran13
Advocate

Re: Ps4 keeps crashing or buffering

Really? Just do those simply things?

this app is garbage. I watched Gaurdians of the Galaxy 2 last night and it buffed well over 100 times. 

M on a free trial at the mo so I’ll give 1 or 2 more films but if it doesn’t sort itself out, I’m off. 

How on earth do you lot have the nerve to charge £10 per month for something that clearly doesn’t work?

PaulUnderhill
Advocate

Re: Ps4 keeps crashing or buffering

I’m also on a trial for NowTv and since installing I have not been able to watch anything without it freezing every 5 seconds. I have a wired connection to my PS4 and have tried all the suggested actions You’ve provided 3 times now. Please note it’s not an issue with my broadband or my PS4. I can run NETFLIX, YOUTUBE and BBC iPLAYER perfectly so the problem must be a bug in your app. I tried it on my iPhone and had no issues. I don’t think I will be paying for your service if you don’t listen to your customers and fix the app

JohnC89
Newbie

Re: Ps4 keeps crashing or buffering

The fact that you as a company think that that is a fix is beyond a joke. You don’t have the likes of Netflix or prime telling you to do any such things to fix their apps. Main reason being is they actually understand it is their responsibility to fix it not the customer. Nowtv you are an absolutely joke. Should be ashamed of the product you’ve supplied your customers and to have the nerve to charge them and make them fix it is ridiculous. The app crashes for me atleast 3 times a day bringing up the report fault on the PS4 and it drives me insane. Niamh I don’t think once while you were typing this out did you ever think of the fact that not in a million years should a customer be doing that. It’s clearly your responsibility so stop doing the typical sky thing of passing it off to someone else to sort and fix it

PaulUnderhill
Advocate

Re: Ps4 keeps crashing or buffering

I totally agree and they still fail to acknowledge it’s their app that’s the problem. Very disappointed!!!

Volfeh
Newbie

Re: Ps4 keeps crashing or buffering

Funny thing is. They blame it on us.. makes me wonder why everything else works just fine but now tv doesnt.. FIX IT.

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LeaLea1984
Newbie

Re: Ps4 keeps crashing or buffering

I am struggling to delete the NowTv data as I have no menu entitled "system storage management". When I go into the "storage menu" There is no NowTv data under "applications" or "saved data". There is a menu entitled "other" in the "applications" menu but it will not let me scroll down to it.

I have also tried under the menu of "application saved data management" but again there is no Now tv data under "delete"

Are there any PS4 users out there who can help me out as it's clear NowTv do not care at all from reading the forums and lack of reply when their trouble shooting ideas do not work!

Thanks 🙂

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MikeyFett
Scholar 2

Re: Ps4 keeps crashing or buffering

This is how to delete the NowTV app from PS4:

- Select 'Settings' 

-Select 'Storage' 

-The system will take a few seconds to calculate and then show a coloured bar. 

-Hit 'Enter' 

-Select 'Applications' and hit 'Enter' 

-You should then find 'Now TV' in the list of your applications. 

-Highlight it but do not press Enter. 

-Press the 'Options' button. 

-On the right-hand side of the screen you will get the option to 'Delete'. Hit 'Enter' and then confirm delete. 

This will remove the app and all its data. 

Simply go back to TV & Video on the XMB to select NowTV to reinstall. 

This can often cure glitches. 

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