Been complaining all time about this, been told to do a few steps which ive done, keeps doing amd even worse.
Are you going to fix this app or am i going to be another costumer leaving?
@Di3 Welcome to the Forum 🙂
If you follow these steps this will resolve your issue:
Delete the NOW TV app
Delete the NOW TV data
Reinstall the NOW TV app
Set up a wired connection
Set up a static IP address
If your connecting wirelessly scan for routers and type your security pass at this point.
Check for corrupt files in Safe Mode
NOWTV Team 😉
Really? Just do those simply things?
this app is garbage. I watched Gaurdians of the Galaxy 2 last night and it buffed well over 100 times.
M on a free trial at the mo so I’ll give 1 or 2 more films but if it doesn’t sort itself out, I’m off.
How on earth do you lot have the nerve to charge £10 per month for something that clearly doesn’t work?
I’m also on a trial for NowTv and since installing I have not been able to watch anything without it freezing every 5 seconds. I have a wired connection to my PS4 and have tried all the suggested actions You’ve provided 3 times now. Please note it’s not an issue with my broadband or my PS4. I can run NETFLIX, YOUTUBE and BBC iPLAYER perfectly so the problem must be a bug in your app. I tried it on my iPhone and had no issues. I don’t think I will be paying for your service if you don’t listen to your customers and fix the app
The fact that you as a company think that that is a fix is beyond a joke. You don’t have the likes of Netflix or prime telling you to do any such things to fix their apps. Main reason being is they actually understand it is their responsibility to fix it not the customer. Nowtv you are an absolutely joke. Should be ashamed of the product you’ve supplied your customers and to have the nerve to charge them and make them fix it is ridiculous. The app crashes for me atleast 3 times a day bringing up the report fault on the PS4 and it drives me insane. Niamh I don’t think once while you were typing this out did you ever think of the fact that not in a million years should a customer be doing that. It’s clearly your responsibility so stop doing the typical sky thing of passing it off to someone else to sort and fix it
I am struggling to delete the NowTv data as I have no menu entitled "system storage management". When I go into the "storage menu" There is no NowTv data under "applications" or "saved data". There is a menu entitled "other" in the "applications" menu but it will not let me scroll down to it.
I have also tried under the menu of "application saved data management" but again there is no Now tv data under "delete"
Are there any PS4 users out there who can help me out as it's clear NowTv do not care at all from reading the forums and lack of reply when their trouble shooting ideas do not work!
This is how to delete the NowTV app from PS4:
- Select 'Settings'
-The system will take a few seconds to calculate and then show a coloured bar.
-Select 'Applications' and hit 'Enter'
-You should then find 'Now TV' in the list of your applications.
-Highlight it but do not press Enter.
-Press the 'Options' button.
-On the right-hand side of the screen you will get the option to 'Delete'. Hit 'Enter' and then confirm delete.
This will remove the app and all its data.
Simply go back to TV & Video on the XMB to select NowTV to reinstall.
This can often cure glitches.