@Spacedeck @Anonymous User Hello 🙂
Have a read of the "fix issues on ps4" section of this page:
If it doesn't help, then select "contact us" at the bottom of the page. You will then see a "live chat" option to speak to a team member.
Best on a PC/Mac. 🙂
I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂