29-04-2015 22:41
30-11-2016 10:53
Hi @Anonymous User@Anonymous User
We received these instructions from TalkTalk to pass to our customers who are affected by this issue.
I will pass this feedback on to our team who received this from TalkTalk as they are definitely aware of this.
Thanks
Andy
30-11-2016 11:48
Hi Andy-S
I've been waiting 8 days on the other thread for someone/anyone to confirm that the firmware upgrade fixes the problem, nothing yet.
Can you confirm that you have tested the fix? And did you ever find out why your app was crashing the router?
30-11-2016 15:48
Hi @Anonymous User
This is the fix that our developers and TalkTalk's team have come up with.
I haven't tested the fix personally but as mentioned above this has come from our tech team who were working with TalkTalk on this fix.
We haven't been told what the issue is, all we know is that something within the filmware that TalkTalk released created the issue, hence they are the ones deploying the fix.
They might be better at answering some of your questions.
Thanks
Andy
30-11-2016 16:14
I'm asking you, Andy, as your app is the only app/device/bit of code that has ever caused my router to crash.
So you haven't tested it and you don't know if your IT staff have tested it - is that right?
Before I upgrade, I'll wait for another forum user to comment on whether the talktalk fix/upgrade to 1.21t works or not.
Best - Groaner
21-10-2016 16:35
15-10-2016 17:17
I am having the same problem! ONLY with the PS4 NOW TV app, it completely shuts down my TalkTalk router! Netflix is fine! Also, may be worth mentioning that my PS3 NOW TV app works just fine. This need sorting out without just saying 'reboot your ps4'!!
Any suggestions to get this fixed??
17-10-2016 16:29
Hi @Anonymous User
As mentioned on the other thread you posted in, we are looking into this issue.
The other thread will be updated once we have more information.
Thanks
Andy
09-11-2016 11:15
I keep seeing this set up static IP address for the problem of PS4 app constantly stopping. How do you do this. Thinking of stopping subscription as had months of interrupted viewing and sound lagging
13-11-2016 16:17
Hi @Anonymous User,
Sorry to hear about the frustrating experience you've had and sorry for the late reply.
The instructions for setting up a static IP are below:
To set a static IP Address on PS4
Hope that helps. Please do let us know how you get along.
Thanks,
Rich
The NOW TV Team
26-11-2016 19:59
Hi exactly the same problem with talktalk router resetting on the ps4 however it works perectly fine on the xbox one so its nothing to do with the talktalk router as you try to suggest it clearly is an issuse with the nowtv apps compatabilty with the ps4 .. dont even suggest doing all the garbage suggestions wasting your time and mine.. terrible service to which you clearly have no idea how to fix... worst month subscription i ever paid id love a refund as you are providing a service i can not use.