29-04-2015 22:41
24-10-2015 21:49
26-10-2015 16:37
Hi @Anonymous User
Your issue has been raised with our technical team.
Birgit
NOW TV Team
23-09-2015 21:12
24-09-2015 14:35
Hi @Anonymous User and @Anonymous User
Thank you for your posts and sorry about the delayed reply.
I'm very sorry that you still experience issues using our app on your Playstation.
I will chase the technical teams to get more info of what exactly is happening and how this can be resolved.
Can you guys tell me the NOW TV app version you're using?
Birgit
NOW TV Team
08-08-2015 1:37
24-07-2015 16:38
I watch Now TV through my PS4 and also have the buffering problem. A more aggravating problem that has appeared and got rapidly worse is being thrown out of whatever show I'm watching back to the programme screen. Then there is the long unresponsive lag while I wait for the Resume Watching button to work. In my attempt to watch True Detective last night this happened every 3-5 minutes. Along with the frequent annoying channel idents inserted into every show, this has rendered using Now TV into a gruelling joyless experience.
Any advice to rectify this would be gratefully appreciated. I have had no problems with online gaming or using other streaming services. Evidently Netflix, iPlayer and the rest are doing something right that Now TV is doing wrong.
Thanks
24-07-2015 19:24
Hi @Anonymous User and @Anonymous User,
Sorry to hear you've both been having this issue.
Have you tried the troubleshooting steps provided by @Anonymous User earlier in this thread? Those steps have helped others facing similar issues.
Please let us know how you get on.
Thanks,
Rich
The NOW TV Team
04-08-2015 16:13
Thank you for replying. I've deleted the NOW TV app and redownloaded it and have followed the steps Ranj suggested of restarting my PS4 in safe mode and choosing option 5. It hasn't really helped. I'm still being thrown out of shows I'm watching back to the menu or programme screen. Occasionally NOW TV just seems to fail completely. I'd be appreciative of any further ideas.
Thanks
05-08-2015 17:18
Hi @Anonymous User
Thanks for trying.
We'll get this looked into with our technical team.
Birgit
NOW TV Team
19-09-2015 22:41 - edited 19-09-2015 22:44
Is there any update on this issue as we are having problems to with the PS4. It seems that your "tech team" need to try harder as we are all paying our monthly subscription
we we have so far rebooted the router , used a Lan connection.
Why hey should other users in the house have to turn off their wifi?