Your advising its fixed yet I get this update from my complaint 03302549 this morning "
Sorry for the delay in contacting you regarding the issue.
We have found out the issue and we are working on a fix. It should be sorted shortly.
If you are still facing the buffering issues, close the app completely and re-launch the app. This should help you to play content on your PS4."
So theyre advising youre still working on a fix, which is it?
Yeah @TheWorldIsYours We've taken away show previews as they were causing the problem but that is just a temp fix as we work to see why the show previews we're causing a stoppage in loading.
Do you have an update on timescales regarding compensation for those effected?
I’ve yet to hear anything and would have at least expected a private message letting me know it’s being dealt with and what the SLA is on this kind of thing.
Your helps really appreciated, thanks.
@Tony-D Hi it’s now over 6 weeks since you advised you were looking into compensation and all the posts on this board seem to be getting ignored now.
Im just going to cancel both my subscriptions and my continuous card payment for entertainment and sport and be done with sky for good. Appalling service
This is a constant cause of frustration. Amazon Video and Netlfix on the PS4 have NO problems with buffering - never - not once. NowTV app on the PS4 repeatedly buffers.
I've been through the various suggestions on these forums, fixed IPs etc, but nothing resolves the problem.
Watching NowTV in a browser on my laptop does not buffer.
NowTV really need to test their app properly. It would be nice to hear from NowTV that they are working on the app and actively trying to resolve this problem as it's clear this is widespread for PS4 users.
Been doing for me a couple of weeks now... works fine on my mobile and the family Now TV Box... however I am seriously considering cancelling the subscription all together, clearly the lack of Customer Support is a massive issue and the fact I havent been able to watch anything though I pay for the services...