Hi, for about the last month or so I have been unable to watch shows/movies on Now TV using the PS4 app due to buffering every 5 seconds. Previously the PS4 app worked flawlessly and so I know it is not my internet connection and in addition all other streaming services including Netflix and BBC Iplayer are unaffected and work fine in HD/4K.
My PS4 is wired into the router with a fixed IP on the network. I have tried completely deleting the Now TV app and data and re-downloading. I have also tried connecting wireless in case it was a wired network issue. I confirm no other device was downloading or using the internet when experiencing the buffering issues. I have tried resetting the router.
I have tried using the phone app with chromecast, but the streaming quality was worse than standard definition and unwatchable. It therefore appears to be an issue with your servers and not the PS4 app specifically. I would have also tried your android app natively on my android tv but unfortunately your developers have yet to implement leanback launcher support into the existing android app to allow it to work natively on android tvs.
Please can you confirm whether this is a known issue and when you will be fixing this. While the service is currently unusable, I assume I can expect a full refund each month for failure to provide the service I have paid for?
I look forward to hearing from you in due course.
Experiencing the same issue, frequent pauses through PS4, not very good really, and there's an advert everytime I start up I don't think I will continue with it past my current pass, I almost caved and took up the F1 deal but can't imagine how frustrating it will be to watch a live stream. I get the advert flawless of course.
All other streaming services work fine at much higher quality. I'm using sky broadband and am wired, tends to be an issue around peak hours.
We need to link these threads together into one to highlight the problems to them, see https://community.nowtv.com/t5/Consoles/PS4-app-buffering/m-p/469166/highlight/false#M4825