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Fieldfamily
Newbie

Nowtv broadband won't allow me to connect xbox360

Now TV won't allow me to connect Xbox to the internet I've turned off the broadband buddy so it should connect but the Xbox is still saying the internet is blocked when doing a network test...help?!?!

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8 Replies
schnapps
Legend 5
Legend 5

Re: Nowtv broadband won't allow me to connect xbox360

Hi @Fieldfamily

Does you other internet devices such has your smart phone etc work on the nowtv broadband service ?

Are you using the Xbox over wifi or using a Ethernet cable ?

I don't own an Xbox so i can only suggest the basic stuff to try if it's only your Xbox that is effected, which is try a reset on the hub router by holding the reset button on the back of the router for about 10 secs.

Try renaming the 2.4ghz and 5ghz bands on the router if you are using a hub 2 if using the Xbox over wifi and try both wifi band frequencies if the Xbox works over dual band.

Make sure that the Xbox is set to UK settings and maybe try deleting and re installing the NowTV App on the Xbox.

If still no joy, then phone the nowtv broadband team, where you will find their number under My Account > Orders & Appointments on here and click the drop down arrow below broadband and telephone live date.

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Fieldfamily
Newbie

Re: Nowtv broadband won't allow me to connect xbox360

Thanks very much. I am still no further forward so will give them a call.
Regards
Rae
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Tony-D
NOW TV Team
NOW TV Team

Re: Nowtv broadband won't allow me to connect xbox360


@Fieldfamily wrote:
Thanks very much. I am still no further forward so will give them a call.
Regards
Rae

What is the exact error message now @Fieldfamily

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Fieldfamily
Newbie

Re: Nowtv broadband won't allow me to connect xbox360

The xbox 360 won't connect to the internet full stop. It's not through the
NowTV app, I haven't got that far. The xbox says that the internet is
blocked on set up when it's testing the connection. I have deleted all the
parental controls etc so should be ok to connect. All our other devices
connect no problem.
Regards
Rae
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Tony-D
NOW TV Team
NOW TV Team

Re: Nowtv broadband won't allow me to connect xbox360


@Fieldfamily wrote:
The xbox 360 won't connect to the internet full stop. It's not through the
NowTV app, I haven't got that far. The xbox says that the internet is
blocked on set up when it's testing the connection. I have deleted all the
parental controls etc so should be ok to connect. All our other devices
connect no problem.
Regards
Rae

I understand that @Fieldfamily But is that exactly what it says when trying to connect? 'Internet is blocked'? Yeah?

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Fieldfamily
Newbie

Re: Nowtv broadband won't allow me to connect xbox360

Hello
Yes..it says internet is blocked
Rae
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Tony-D
NOW TV Team
NOW TV Team

Re: Nowtv broadband won't allow me to connect xbox360


@Fieldfamily wrote:
Hello
Yes..it says internet is blocked
Rae

Can you try this @Fieldfamily 

Clear the system cache

  1. Press the Guide button  on your controller.
  2. Go to Settings and select System Settings.
  3. Select Storage.
Storage selected from the System Settings menu on the Xbox 360 console.
 
  1. Highlight any storage device, and then press Y  on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  2. Select Clear System Cache.
Clear System Cache selected from the System Device Options menu on the Xbox 360 console.
 
  1. When prompted to confirm storage device maintenance, select Yes.
  2. Restart your Xbox 360 console.
  3. Disconnect your modem and router, if you have one. Wait for one minute and then plug it back in and turn it on.
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Paul1210
Newbie

Re: Nowtv broadband won't allow me to connect xbox360

@Tony-D I am so happy I found this. I had the exact same problem. My 360 was connecting to the internet, but not Xbox live. It was also being very slow. I went into the storage setting and whilst hovering over hard drive, I clicked 'Y' then chose clear cache as you suggested, and now it not only connects to live again, it runs along quicker. Thank you

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