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Bridget
Newbie

Re: NowTV Worst Customer Service EVER!!

It's Christmas day and Now TV is down (Plymouth). NOT happy!! 

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gavs82008
Legend 5
Legend 5

Re: NowTV Worst Customer Service EVER!!

@Bridget 

What do you mean Now TV is down? 

Is it TV or broadband that is down?

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ukbobboy
Legend

Re: NowTV Worst Customer Service EVER!!

@gavs82008  @sphrah  @Bridget 

 

Unfortunately Gavs

 

A lot of people, mostly newbies, expect forum members and the Now TV team (when they pop in) to have mind reading abilities or distant seeing, that's why their cries for help contain so little detail.

 

Of course, I am being facetious and, as such, I usually stay away from posts with very little to no information about the problem the writer is having. I just find it becomes very difficult to get the information needed to help the user to solve their problem, so I tend to ignore them.

 

However, if the user puts some thought into explaining their problem, or at least try to, then that user is worth helping.

 

Gavs, you may not agree with my personal forum policy but it has served me very well over the years and has helped to prevent conflicts (making fun of the writer).

 

 

UK Bob

sphrah
Scholar 2

Re: NowTV Worst Customer Service EVER!!

Fundamentally

 

Not keeping their word -

 

I was promised something, I need to be vague. I have several transcripts proving this. I have even a certificate.

 

And today they decided to tell me that they had me cut me off by 10 years. I have so little in life and I am human - I m not going to write on these forums or ANYWHERE that LIFE IS PERFECT when it isn't. Its impossibly hard even when its going well.

 

 

And the older you get the more you realise this.

 

The smallest acts of kindness can save someone on Christmas

The smallest acts of cruelty can destroy them.

 

Thats all I have to say. I dont think Im being in appropriate - male suicide is the most common form of death in the UK. SO WE NEED TO TALK.

 

These coprations get to run over small people and people companies.

We loose what kept us human and humane.

 

Sometimes I cant take it - sure this rant is not the place

but I ve had so much personal loss this year

 

One little kindness would have meant the universe to me.

 

Considering I was honest, I am dismayed that I have spent the ENTIRE day talking to NOWTV to prove Im telling the truth.

 

If Humanity doesnt get its act together - COVID WILL WIPE US OUT

Thats the POINT.

 

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gavs82008
Legend 5
Legend 5

Re: NowTV Worst Customer Service EVER!!

@sphrah 
So the fact your talking about “being cut off” sounds like broadband? 

We would like to help you on the forum, but you not stating which part of the Now TV service isn’t helping us. All us fellow customers can do is point you in the direction of complaints procedures.

 

If it is indeed relating to broadband, best to call the broadband team to speak with someone and they will hopefully be able to sort it out. 
The 0800 free from number is on the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

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Bridget
Newbie

Re: NowTV Worst Customer Service EVER!!

Wow, can you find clothes which fit such an over inflated ego?!
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sphrah
Scholar 2

Re: NowTV Worst Customer Service EVER!!

Please dont look into it too deeply.

Im really trying to forget about it.

I simply think that for people with any sort of depression -

Should avoid this company at ALL COSTS.
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gavs82008
Legend 5
Legend 5

Re: NowTV Worst Customer Service EVER!!

@Bridget 

Did you use the contact number in the link I provided to try get your broadband sorted out? 

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sphrah
Scholar 2

Re: NowTV Worst Customer Service EVER!!

No but Im sure someone will be able to help you out with your problem?

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gavs82008
Legend 5
Legend 5

Re: NowTV Worst Customer Service EVER!!

@sphrah 
So all your doing is ignoring attempted assistance from other customers. 

Like I said, other forum users are trying to help. We can’t help if you provide only rants. 

All rants will get you is just viewed by other customers. No staff from Now TV will see these posts as they seldomly monitor the forum.

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