Hey, I've had now tv for over a year but can't get it to work on my Xbox one, my brother and I live together and he has my login and can use it fine on the same internet provider that I use on his own console. So I don't think it's that. I pay for both movies and TV so it would be nice to be able to start using it myself. I've tried clearing the cache, doing a hard reset, took the plugs out, date, time and country are all correct. So I don't know what I'm missing :/
Wow okay, soon as I post this, I instantly fixed it. Always the way! I read somewhere that you should sign out of your account, and click on the app which tells you to sign back in, which I did and now after over a year of issues, videos are finally playing!