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whitey23
Advocate

Now tv not loading on ps4

Have only blank screen on now tv launch, have deleted and reinstalled app twice with no luck,

got now tv on iPad only can you help?

 

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Andy-S
NOW TV Team (Retired)

Re: Now tv not loading on ps4

Hi @whitey23

 

Sorry to hear this.

 

Just wondering if you have BT as your Internet supplier ?

 

If you do would it be possible to disable smart setup and see if that resolves the issue for you.

 

However if your not with BT let us know who your ISP is so we can look into this further.

 

Andy

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whitey23
Advocate

Re: Now tv not loading on ps4

Hi

yes have bt as supplier, however one ps4 loads now tv ok, newer ps4 does not?

any ideas?

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Andy-S
NOW TV Team (Retired)

Re: Now tv not loading on ps4

Have you tried disabeling the Smart Set-Up @whitey23

 

Here's how.

 

Andy

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