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Mentor

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Yes done both

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Mentor

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

It appears it's not app related but Microsofts latest update. Microsoft store on all platforms is affected so any apps or trying to install apps are affected. It seems to be related to US and UK's main internet providers (Comcast and BT). A workaround is to change your DNS settings to something like google dns (8.8.8.8 then 8.8.4.4) but I suppose any other free alternative would do. I had to do it on pc and xbox to get everything working again. I also had to go into my router settings and change the dns settings aswell (google dns). Now everything is fine. BTW it wasn't just Now TV app that wouldn't work or reinstall. Spotify and Netflix also gave me the same issues and they were the only ones I bothered to try so it could be many more.

To change DNS on xbox 1 press xbox button (the one lit up on controller), tap right to the cog (settings), select network settings, select advanced settings, select DNS, select manual, primary dns is 8.8.8.8, secondary is 8.8.4.4 then restart xbox.

If the result is the same as before, like it was with me, then your router probably needs the same DNS setting applied.

Before I did this I couldn't download apps on my pc. I couldn't even run an update check. It would fail. Now tv on xbox wouldn't start. Uninstalled and tried to reinstall but it would fail. Since changing DNS on my xbox, pc and router everything works fine.

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Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

It's all well and good to blame the problem on Microsoft but at the end of the day, without the help of yourself and other kind customers, we would still be stuck without the service for which we are paying. Why couldn't someone from NowTV give us the solution? Why have they not got a quick line to Microsoft in case of times such as these? NowTV have instead displayed a deliberately inconsiderate attitude to their customers and I hope others will join me in dropping their service. 

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Mentor

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

 

Try Manually updating your DNS settings. Just applied the ones below and I'm back up and r.unning. 

Xbox One: 

  1. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings.)
  2. From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220"
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Observer

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Been having this problem since Friday and your suggestion just fixed it. Thank you so much!

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Advocate

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

I’ve just tried this and it’s fixed the issue. Spot on mate. 

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Advocate

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

worked a treat with dns setting many thanks guys n gals your blooming amazing#

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Newbie

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Read back on prev page for fix

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Advocate

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Thank you so much! DNS reset worked immediately! 

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Observer

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Hi all 

 

i had the exact same problem and I thought it was something to do with my Xbox breaking. Then I thought the internet had gone down. But after reading this I feel happier. Thank you for whoever gave us the solution it worked on mine too. Thank you so much