Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

[Anonymous User]

My Xbox one wouldn't load now TV but other apps worked fine. 

I deleted to re install and now the installation won't even try to start. I have hard reset my Xbox and network. I have installed other similar apps fine. But still no luck with now TV. Any suggestions?

[Anonymous User]

Try Manually updating your DNS settings. Just applied the ones below and I'm back up and r.unning. 

Xbox One: 

1. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings.)
2. From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220"

[Anonymous User]

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@Anonymous User wrote:

Try Manually updating your DNS settings. Just applied the ones below and I'm back up and r.unning. 

Xbox One: 

1. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings.)
2. From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220"

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Bang on the money 

[Anonymous User]

Thank you so much! DNS reset worked immediately! 

[Anonymous User]

worked a treat with dns setting many thanks guys n gals your blooming amazing#

[Anonymous User]

I’ve just tried this and it’s fixed the issue. Spot on mate. 

[Anonymous User]

I have the same issue. Did a hard reset on my Xone deleted the app tried to reinstall and nothing. I now cannot view it at all it's been 3 days now. This is disgusting that nothing is being done.. 

[Anonymous User]

Thank you so much.  After days offline I found this and the fix worked.   NowTV dreadful customer service, hard to recommend you.

[Anonymous User]

I have had the same issue too, reading on the Xbox forums it seems the app was updated on 31st Jan and since then loads of accounts have been unaccesable on Xbox one. I have a now TV box which works fine but the Xbox app wouldnt load so I uninstalled and now can't install it again.

[Anonymous User]

Read back on prev page for fix

[Anonymous User]

I found a fix as its on the xbox side you need to change your dns settings to 1.1.1.1. And the same with the secondary dns. I done it and it worked right away

[Anonymous User]

Been having this problem since Friday and your suggestion just fixed it. Thank you so much!

[Anonymous User]

Thank you so much! Followed this fix and worked right away. It still wouldn't install normally for me before trying this, seems to be 3 days later still no fix from NowTV or Xbox... shambles. Cheers!!

[Anonymous User]

Hasnt worked for me! Is there anything else to try?! 

[Anonymous User]

Did you change secondary aswell? I had to switch my Xbox off and back on after changing dns settings

[Anonymous User]

Yes done both

[Anonymous User]

It appears it's not app related but Microsofts latest update. Microsoft store on all platforms is affected so any apps or trying to install apps are affected. It seems to be related to US and UK's main internet providers (Comcast and BT). A workaround is to change your DNS settings to something like google dns (8.8.8.8 then 8.8.4.4) but I suppose any other free alternative would do. I had to do it on pc and xbox to get everything working again. I also had to go into my router settings and change the dns settings aswell (google dns). Now everything is fine. BTW it wasn't just Now TV app that wouldn't work or reinstall. Spotify and Netflix also gave me the same issues and they were the only ones I bothered to try so it could be many more.

To change DNS on xbox 1 press xbox button (the one lit up on controller), tap right to the cog (settings), select network settings, select advanced settings, select DNS, select manual, primary dns is 8.8.8.8, secondary is 8.8.4.4 then restart xbox.

If the result is the same as before, like it was with me, then your router probably needs the same DNS setting applied.

Before I did this I couldn't download apps on my pc. I couldn't even run an update check. It would fail. Now tv on xbox wouldn't start. Uninstalled and tried to reinstall but it would fail. Since changing DNS on my xbox, pc and router everything works fine.

[whereverigo88]

It's all well and good to blame the problem on Microsoft but at the end of the day, without the help of yourself and other kind customers, we would still be stuck without the service for which we are paying. Why couldn't someone from NowTV give us the solution? Why have they not got a quick line to Microsoft in case of times such as these? NowTV have instead displayed a deliberately inconsiderate attitude to their customers and I hope others will join me in dropping their service. 

[Anonymous User]

Yes! Success!! Turned it off and on again. Thank you so much. NO THANKS TO NOW TV. Shocking customer services 

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[Anonymous User]

I had to yes. To 1.0.0.1 then now tv installed without an issue. 

[Anonymous User]

That has worked for me also, thanks very much!