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Xboxuser2
Advocate

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Having the exact same problem. Also took time off work to watch the test match. Hasn’t been working for 3 days! Need a fix now!

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Lolobelle
Mentor

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Me too. Day four of no access and you cannot get answer out of now tv or Xbox. It is a disgrace. 😡😡

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Lolobelle
Mentor

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Have you been able to get in touch with anyone. I cannot even get to a chat button. They make it difficult on purpose. For such a big company they are useless and their customer service sucks 

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Sasha5
Mentor

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Mine isnt working either. Just tried to go on Live Chat and it just cut off. Disgraceful!! Need to watch Arsenal/Man City tomorrow!! Very vexxed!! 

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Sasha5
Mentor

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Just spoke to someone on Live Chat, could easily have been a robot though. They said they are aware of the problem and someone would get back to me in 72 hours! No explanation!! Not good enough! 

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Dude36
Mentor

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

I found a fix as its on the xbox side you need to change your dns settings to 1.1.1.1. And the same with the secondary dns. I done it and it worked right away

Tjholmes
Advocate

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Cheers dude, this worked for me.

 

Lolobelle
Mentor

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Thanks so much also sorted now. What a fix. No thanks to Xbox or now tv. They are useless. Seriously 

Oculo
Newbie

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Thanks for that suggestion. I’ve done it and it’s  worked. It’s a shame NowTV leave customers to figure this out for themselves with no technical help. Please improve your customer service

davidjwest
Advocate

Re: Now TV wouldn't load on Xbox one so I delete to re install and now it won't install

Thanks, the DNS change to 1.1.1.1 worked for me too!

 

No thanks to NOW TV, sort it out guys!