22-12-2016 20:11
23-12-2016 15:24
We have the same situation everyone else had described. Again this has been the case for approx two weeks but getting worse.
I believe once this is resolved NowTV should compensate its many customers who are currently being let down by this paid for service that isn't delivering anywhere close to the standard I'd delivery it should.
Whilst I understand your ideas of fixes are provided to try to resolve the issue however not every customer will feel comfortable changing settings especially when all other apps function properly. Neither do I think suggesting customers use their phones or tablets rather than their TV is great customer service. Customers want the service advertised as they should.
As you cannot gain a timescale on when we will recieve the service we all pay for can I ask how will we know when it's fixed???? Do we have to keep checking the forum pages???
23-12-2016 1:34
22-12-2016 22:02
23-12-2016 9:42
Hi @Anonymous User
I have suggested using other devices so that you can still watch content without issues instead of watching a Buffering Screen on the PS4.
This is a suggestion only if you do not want to that is fine, Our teams are investigating this issue to see where the problem comes from if it is an issue with the Now TV app or the PS4 software. Untill we can find that out and get a fix in place working with Sony then the issues will still remain therefore watching on another device for now maybe more benificial to you.
Thanks
Eddie
22-12-2016 22:31
22-12-2016 21:25
Hi Folks
They're are a few different topics relating to this issue that we have commented on. Our tech teams are investigating this issue. At the moment we do not have a timeframe on how long this will take to resolve. Where you can please use different devices to watch Now TV in the meantime. Once we know more we will update this thread.
Thanks
Eddie
22-12-2016 20:25
Hello @Anonymous User 🙂
The nowtv tech team are aware of this problem and looking into it.
22-12-2016 21:01
20-12-2016 23:32