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GilWal-93
Advocate

No longer recognising Xbox 360 as registered device

I have 4 devices registered inc. Xbox 360 - the 2x tv’s and iPad are working fine but if I try to connect to Xbox I get a message to say I have reached my device quota and cannot connect. I have not made any changes and the Xbox is still listed as a registered device on my account. Any help to resolve this would be appreciated- Thanks 

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schnapps
Legend 5
Legend 5

Re: No longer recognising Xbox 360 as registered device

Hi @GilWal-93

If you have no device swaps left this calendar month by going to My Account > Devices on here where you will need to remove the Xbox off the list, then after it is removed starting watching some nowtv stuff on your Xbox again to automatically re add the Xbox back onto your account device list.

Then jump over to live chat and ask them to reset all your devices, which should then clear the message from your Xbox.

Link to live chat below.

https://help.nowtv.com/contact-us/managing-my-devices

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