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New App Not Playing At Fullscreen

Just started using the new app for the first time after purchasing a movie pass. When playing movies they no longer fill the screen but instead only occupy about two thirds of it. I don't see any way to rectify this. I had no issue with the previous app.

 

This spoils viewing for me and hope it can be fixed otherwise I feel I just wasted my money.

 

Can anybody help me with is?

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Legend 5
Legend 5

Re: New App Not Playing At Fullscreen

@petelomas78 are you sure the movies are supposed to fill the screen? Most are 2.35:1 format which is wider than widescreens and so leave you with letterboxing.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Re: New App Not Playing At Fullscreen

Well, perhaps not entirely fullscreen but close to it. Now it's much smaller in height and slightly squeezed.

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Re: New App Not Playing At Fullscreen

OK. Solved the problem by changing the viewing mode on my TV.