NOW TV not working on XBOX 360.

[Anonymous User]

Hello,

Since Tuesday, when I signed up for a trail for 30 days.

Since Tuesday, I logged in the app on my Xbox 360.

I went to watch a film, and I get this error: Sorry, NOW TV is not avaible right now.

I've contacted NOW TV who passed the issue onto secound line support who have a turn around of 24 hours.

They suggested to me it's my internet?

It's not my internet, I can do online gaming, YoutTube, Netflix and other things on the XBOX without any issues.

It's connected to a 100mbps wire to the router, so it can't be the speed.

My ISP have looked into the issue and did some tests to NOW TV servers and confirmed there is no issue on their side (my ISP side) or my side. 

The issue is on NOW TV's side.

Yesterday I got an email from the secound line of support (after waiting long time) suggest some tips for my NOW TV Box and my wireless? I guess they never bothered to read as I stated many times, it's an XBOX 360 and it's on a wire connection.

I got promised to yesterday on their Facebook page I'd get an email today - I've got no email still.

Look forward to some help.

NOW TV HELP - Your Enquiry [ ref:_00DG0BmYO._500G0eDvrz:ref

[Karl-F]

Hi @Anonymous User,

Thanks for getting in touch with us here at NOW TV. 

I'm sorry to hear about the issues you have encountered with your Xbox. 

Can you please let us know if you have tried pulling out all the cables from the Xbox and the TV? 

Wait a few minutes and then try again for us? 

Thanks, 

Karl

NOW TV Team

[Anonymous User]

I have the same problem video or live TV will not play with gold hdmi cable only with the side av red,white and yellow connection any help on this all so only got like panoramic screen instead of full screen 

[Anonymous User]

---

@Anonymous User wrote:

If the issue was NowTVs side you'd see the forums full of XBox users complaining, a bit like the LG Blu-ray / Soundbar users are. 

As they aren't it's likely the issue is somewhere further along the lines from them. 

You quote 100mb broadband, I presume via Virgin? Their local peering can be pretty rubbish and ends up throttling at the interconnects.

---

Hello,

I understand your point.

But if it is my side, I'd perfer NOWTV to reply or show they're working on it.

Any comment NOWTV?

[Anonymous User]

Hi @Anonymous User

Thank your for posting. I believe you spoke to one of my colleagues late last night and he is looking into this for you.

I am sorry for the disruption you have experienced and thank you for your co-operation whilst this is getting looked into.

I hope you can enjoy the service on another device.

Thanks

Ranj

NOW TV Team

[Anonymous User]

Hello,

My issue is still unresolved. 

I'm not happy as this has takken over 1 week now and still not got it working.

Please sort this, as it's taking far to long.

[Anonymous User · Accepted solution]

Hi @Anonymous User 

Thanks for getting back in touch. I'm very sorry that this issue is still unresolved. 

I'll send you an email with an update and further information.

Cheers,

Kris

NOW TV Team

[Anonymous User]

Can you explain what you did to get this working again ( so that other users with the same problem can get help)

[Anonymous User]

Hi there @Anonymous User

Sorry to hear that you're also having this issue 😞 

Have you tried all of the previous steps?

Could you let us know who your Internet Provider is please?

Thanks,

Ryan
NOW TV Team

[Anonymous User]

Just wanted to say thanks to Kris, we're both working on resloving the issue.

[Anonymous User]

Hi Kris,

I replied.

Thanks for the email, great help 🙂