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Anonymous User
Not applicable

NOW TV app on Xbox one closing when prompted to playback any selection (Entertainment)

Hi there.

 

I have just paid for a month of NOW TV entertainment, to watch some box sets.

 

I use my Xbox one console as the primary device. There are no problems using my phone (iPhone 7 plus).

 

The problem is that every time I select an episode or a piece of content to begin watching, the app just closes and I end up back on my Xbox main screen, I have to re boot the app - and this cycle would just go on and on without resolve..

 

I have tried restarting the device and reinstalling the app numerous times.

 

any ideas what I can do? 

1 Reply
RoyB
Legend

@Anonymous User 

 

Is this any help?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.